Consumer Goods Companies Optimizing Fax Server Technology to Improve Sales and Customer Service Operations
Posted on: Monday, 21 November 2005, 09:00 CST
FaxCore Corporation, a provider of fax and document server automation solutions, today announced that consumer goods companies continue to leverage its FaxCore solution to streamline business processes and improve sales and customer service operations. Intramark USA and Astor Chocolate are both optimizing the company's fax server solution. CiBan, a technology solutions provider serving the small- and medium-sized business (SMB) market, deployed the comprehensive fax automation and document archiving system for Intramark USA and Astor Chocolate.
"Consumer goods companies are facing increasingly tight margins as they try to improve customer relationships and realize workflow efficiencies in a competitive market," Tom Linhard, Director of Channel Sales for FaxCore, Inc. "With FaxCore, these companies can certainly reduce costs associated with manual faxing while expanding their customer service capabilities. We look forward to working with consumer products companies to improve fax-based business processes in the industry."
Intramark USA, based in Westwood, NJ, is a leading distributor of national brand food products. CiBan developed a complete order entry system for Intramark using the FaxCore solution. With FaxCore, the food distributor has realized significant order process and workflow optimizations, as well as improved speed and decreased date entry errors. According to Tania Arazi, Operations Manager at Intramark USA, the solution has enabled the company to archive all fax communications and easily access documents through the FaxCore system. "We've seen huge cost savings after deploying FaxCore in terms of paper and toner costs, and improved customer communications."
Astor Chocolate, based in Lakewood, NJ, is a family-owned manufacturer and retailer of premium chocolates. Astor Chocolate deployed FaxCore to centralize, control and manage various types of fax communications and streamline business processes. CiBan, a technology solutions provider for small and medium-sized businesses, worked with the company to deploy the comprehensive fax automation and document archiving system that enabled the chocolate manufacturing company to improve its sales, order processing, and customer service capabilities.
"FaxCore has truly streamlined our fax communications and we saw an immediate impact in terms of automation in our sales department," said Arie Lax, Vice President of Technology, Astor Chocolate.
FaxCore provides small- and medium-size businesses (SMBs) and enterprise-class operations with a powerful, Web-based solution to centralize, control, and manage all types of fax communications and streamline business processes. Its intuitive, browser-based interface enables users to send and receive faxes with the same convenience of e-mail. Using a thin-client system, organizations can easily deploy and maintain FaxCore, and seamlessly integrate the solution to "fax-enable" other applications.
About FaxCore
Leveraging more than 15 years of fax server industry expertise, FaxCore is a leading provider of fax server automation solutions for enterprise organizations. With its Web-based interface, the company's flagship and award-winning FaxCore 4370 provides a centralized system to automate fax communications and easily fax-enable business processes and other third-party applications. Additionally, FaxCore's powerful document server provides a way to significantly improve data and process workflow, offering powerful archiving and routing capabilities. FaxCore is a strategic partner of Brooktrout, the industry standard in intelligent fax hardware. The company is also a Microsoft Certified Partner, which ensures seamless integration with Microsoft applications. For more information, visit www.faxcore.com or call 720-870-2900.
(C) 2005 FaxCore Corporation. All other marks are the property of their respective owners
Source: Business Wire
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