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SupportSoft Sheds Light on Next Generation of Automated 'Triple Play' Installation and Customer Service at Broadband Tech India 2005

Posted on: Monday, 5 December 2005, 09:00 CST

REDWOOD CITY, Calif., Dec. 5 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, will discuss how the next generation of automated, Web-based installation solutions give service providers a new and easier way to get broadband activation right from the start; helping them build a more efficient foundation for delivery of triple play services. The presentation will be delivered at the Broadband Tech International conference held this week in New Delhi, India.

In 2004, the Indian government set a target of establishing 40 million Internet connections, including 20 million broadband connections, by March 2010. As broadband adoption grows in India, enabling service providers to rapidly scale to meet customer demand, yet keep their operational costs in check is crucial.

SupportSoft's Brad Colwell will share insights on the importance and value of using service automation to quickly and reliably connect new broadband customers as the first critical requirement in accelerating triple play service adoption of new high speed data, VoIP and IPTV services.

Broadband Tech India examines industry broadband developments covering telecommunications, information technologies, broadband, wireless, Internet, satellite, cellular, 3G, cable and broadcasting. The conference brings together the who's who of the India telecom industry, including service providers, technology providers, regulatory and telecom professionals, venture capitalists, customers, analysts and government officials to share business case studies and real-world experiences with particular relevance for the Indian market.

WHAT: Presentation "Triple Play -- Optimizing Delivery of IPTV and New Revenue Generating Services" WHO: Brad Colwell, Solutions Director - Asia-Pacific, SupportSoft WHERE: Broadband Tech India 2005 Napoleon II, Le Meridien New Delhi, India For more information, visit http://bharatexhibitions.com/english/bb2005.shtml WHEN: Friday, December 9th 14:30 - 16:00 p.m. local time About SupportSoft

SupportSoft, Inc. is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to improve enterprise endpoint automation and technical support and enable triple play service automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Auna, Belgacom, BellSouth, Casema, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TDC Cable TV, TeliaSonera, UPC and Verizon. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information, visit http://www.supportsoft.com/ .

SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, orjennifer.massaro@supportsoft.com

Web site: http://www.supportsoft.com/

Source: PRNewswire-FirstCall

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