• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Medcere Extends CRM Success By Using Salesforce.Com's AppExchange to Create and Deploy a Custom, On-Demand Application for Product Development

Posted on: Tuesday, 13 December 2005, 09:00 CST

SAN FRANCISCO, Dec. 13 /PRNewswire-FirstCall/ -- Salesforce.com , the technology and market leader in on-demand customer relationship management (CRM), today announced that Medcere, an advanced healthcare information technology company, is using the AppExchange on-demand platform to create, deploy and manage a new business critical application. AppExchange has enabled Medcere to dramatically extend the value of its salesforce.com deployment of Salesforce SFA and Salesforce Service & Support by allowing it to build and run an on-demand application for product development. Medcere's custom development request tracking application streamlines the process of development requests from customers, status of Builds, and information on employees and their role in the many projects the company is undertaking.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGO

Medcere is one of the 18,700 companies of all sizes, industries and geographies that comprised the salesforce.com customer base as of October 31, 2005. Revenue and subscribers will be recognized as the service is delivered.

"AppExchange has allowed us to easily build a custom application that supports our sales and customer service efforts," said Don Zurbrick, project manager at Medcere. "With AppExchange, we now have a single interface for service requests that allows us to track product development from inception to delivery."

AppExchange unites all of Medcere's on-demand applications with a single data model, single security model and a single user interface. With AppExchange, Medcere's employees can customize, build, run and share on demand applications that power all of their business needs.

Looking forward, Medcere plans to integrate its accounting package and billing/order systems with its Salesforce and AppExchange custom applications to continue streamlining operations.

About Medcere

Medcere was created in November 2001 with the mission of delivering secure, integrated and real-time healthcare information solutions and services in the most cost effective manner. Medcere, LLC, is an advanced healthcare information technology company that has launched a suite of practice management services and products. These products include Practice Management Systems (PMS), Electronic Medical Records (EMR), Patient/Physician Portal services, Patient Kiosk and Claims Coding and Billing.

Medcere is poised to stand out in a fragmented market by offering comprehensive and integrated functionality delivered via a Web-based application service provider (ASP) model that is usable by practices of all sizes and nature. Founded in November 2001 and incorporated in Hawaii, Medcere's corporate headquarters is located in Clearwater, Florida. It has avoided the pitfalls faced by numerous market newcomers because of its highly proven team; ability to go to market within a year; and tight cost control.

About salesforce.com

Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company's Salesforce suite of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on-demand. AppExchange, salesforce.com's on-demand platform, allows customers and partners to build powerful new applications quickly and easily, customize and integrate the Salesforce suite to meet their unique business needs, and distribute and sell on-demand apps at http://www.appexchange.com/ . Customers can also take advantage of Successforce, salesforce.com's world-class training, support, consulting and best practices offerings.

As of October 31, 2005, salesforce.com manages customer information for approximately 18,700 customers and approximately 351,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com applications should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com/ , or call 1-800-NO-SOFTWARE.

NOTE: Salesforce.com is a registered trademark of, and AppExchange and Successforce are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20050216/SFW105LOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk photodesk@prnewswire.com

Salesforce.com

CONTACT: Jane Hynes of salesforce.com, +1-415-901-5079, orjhynes@salesforce.com

Web site: http://www.salesforce.com/

Source: PRNewswire-FirstCall

More News in this Category