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Canada's Third Largest Workers Compensation Board Selects Curam Software for Claims Management Automation Project

Posted on: Tuesday, 13 December 2005, 15:00 CST

WorkSafeBC Implements Curam Business Application Suite(TM) to Automate $1 Billion Annual Workplace Injury Benefits Processing

Curam Software Inc., the leading provider of Social Enterprise Management (SEM) software solutions, today announced that WorkSafeBC, the workers compensation board of British Columbia, has selected the Curam Business Application Suite(TM) to become its claims management system. The Claims Management Solution project will use the Curam solution to assist with managing claim intake, eligibility determination, service planning, benefits delivery, and claims processing. WorkSafeBC is currently using Curam Appeals(TM) for the organization's Appeals Management system.

Streamlining the claims management process will empower WorkSafeBC to focus on outcomes and provide faster, more efficient citizen-centric service. By replacing the legacy, manual and stove piped systems, the solution will help improve WorkSafeBC's consistency, accuracy, and quality of claims decisions through electronic processing and assisting with the management of claims. Utilizing the Curam Enterprise Framework(TM), WorkSafeBC will also provide transparency to the province's employers and employees using the web. The Curam approach will also enable WorkSafeBC to implement policy changes in near real-time, help reduce return-to-work durations, and increase timeliness of benefit provisions to injured workers.

"Replacing our outdated existing systems across the claims life cycle supports WorkSafeBC's mission to make a difference one human being at a time," said Steve Barnett, vice president, WorkSafeBC. "The claims management solution project allows us to streamline the claims process to help workers get back to work more quickly. Revamping our claims management process will enable WorkSafeBC to provide efficient, consistent, and accurate benefit dispensation, while reducing overall operational costs and helping us increase our overall level of service to our customers."

WorkSafeBC plans to use the Curam Business Application Suite including Curam Service Planning(TM) to create, manage, and monitor its claims, as well as examine the costs accrued within claims processing. Curam Service Planning will enable WorkSafeBC to define overall goals and objectives for each case to facilitate the ultimate program outcome of return to work. These goals chart the critical road map milestones and provide context to measure the overall progress of each claim.

WorkSafeBC, the third largest workers compensation board in Canada, processes more than 160,000 claims per year, paying out in excess of $1 billion in annual benefits to workers and healthcare providers as a result of workplace injuries. WorkSafeBC embarked on the Claims Management Solution project in order to improve overall customer service, operational efficiency and timeliness of claims resolution.

"We commend WorkSafeBC's extremely forward-thinking approach towards disability management and return-to-work programs," said Ernie Connon, President, Curam Software, Inc. "WorkSafeBC's commitment to improving service levels to employers and workers, presents a compelling foundation for a new, dynamic social service delivery model."

SEM is a new category of enterprise software that is citizen centric and leverages COTS products to transform as well as modernize health, human services, labor, workers compensation and social security agencies. SEM provides a comprehensive enterprise eligibility IT solution crossing agency boundaries, simplifying policies, and intergrating with existing technology. SEM fosters holistic, convenient services for citizens as well as provides screening for needs and referrals to state and community-based resources.

About Curam Software

Curam Software is the leading provider of Social Enterprise Management (SEM) software solutions delivering best-in-class applications for social enterprises including, health, human services, labor, workers' compensation, and social security programs. Using the Curam Business Application Suite(TM) agencies can immediately reap the benefits of improved business processes, automation and efficiency through integration - for the same or lower cost as projects based on traditional custom developments or transfer systems. The Curam Business Application Suite, underpinned by the Curam Enterprise Framework(TM), combines the advantages of an enterprise platform with the business and technical flexibility required to allow agencies to implement solutions to meet their short-term and strategic objectives. Curam Software is headquartered in Dublin, Ireland with additional facilities located in New York, Washington, D.C., and the United Kingdom.

Source: Business Wire

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