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New Global Telecom Earns 2006 Service of the Year Award for the North American IP Communication Service Markets

Posted on: Monday, 9 January 2006, 09:00 CST

PALO ALTO, Calif., Jan. 9 /PRNewswire/ -- Frost & Sullivan is happy to present the 2006 Service of the Year Award in the North American IP communication service market to New Global Telecom (NGT) for its advanced and innovative wholesale IP telephony services. Throughout 2005, NGT emerged as the leader in wholesale IP telephony services with its 6DegreesIP product suite. This suite offers great value to a broad base of service providers wishing to tap into the growing and rapidly evolving residential and business voice over IP (VoIP) service markets in North America.

"NGT's 6DegreesIP supports both service providers with a primary focus on the residential VoIP service market as well as wholesale customers that provide business IP telephony services," says Frost & Sullivan Industry Manager, IP Communications, Elka Popova. "The entire service portfolio leverages NGT's extensive network origination/termination footprint and its sophisticated network management capability, retail billing and OSS functionality, customer premise equipment (CPE) testing and support, as well as sales, marketing, and training support."

As of November 2005, NGT boasted over 45 wholesale customers including unbundled network element platform (UNE-P) competitive local exchange carriers, Internet service providers, application service providers, data network providers, Tier 1 U.S. carriers and some Tier 1 overseas carriers. By Q4 of 2005, approximately 78 percent of NGT's end-user seats were business users and 22 percent were residential users. During the current quarter, NGT anticipates that the percentage of business users will rise to 85 percent.

Some factors that have aided NGT's growth include its reputation and experience in delivering voice services and solutions, the breadth of its product portfolio, and the uniqueness of its advanced hosted IP telephony solution. However, it is the company's attention to customer feedback and a focus on post-sales support that truly differentiate NGT's services from those of its competitors.

For instance, NGT can typically implement a solution in less than 90 days and each of the company's customers receives focused Account Management support, in-depth training, as well as sales and 'white label' marketing support to augment their launch and expansion activities. Based on customer feedback, NGT has added audio & web conferencing, origination, termination, 800 service, international service, 729 support, state-based billing, an integrated telephony toolbar used in Outlook and Explorer, trunk replacement and additional device certifications. Furthermore, NGT has developed a nomadic E911-compliant solution, in addition to deployment of on-net calling through an IP peering point.

NGT delivers its product suite across multiple technology platforms, which are fully integrated to ensure appropriate functionality and security -- including application servers, softswitches, media gateways, core and edge routers, and NAT traversal through session border controllers.

"NGT's product roadmap includes direct input from service providers -- gathered both formally through mechanisms such as regularly scheduled '6DegreesIP Customer Advisory Board Meetings', and informally through direct input received from customers by Account Management and Product Management staff," adds Popova.

Additional product enhancements in development include a developer's portal, enhanced total cost of ownership tool, variations on integrated voice- data converged product offerings (PBX-trunk replacement services) and platform upgrades for existing services to incorporate the latest features and functionality.

NGT continuously strives to enhance the value of its solutions and provide wholesale customers with greater opportunities for increasing revenues while managing costs. Through technology innovation, training, and marketing and sales support, the company enables customers to differentiate themselves from competitors and improve both customer satisfaction together with customer retention rates.

Held in Phoenix, Frost & Sullivan's Information & Communications Technologies Awards Banquet honors world-class companies for contributing innovative developments to the industry, as well as companies yielding breakthrough technologies in a variety of fields within the information and communication market. An annual event, the banquet recognizes the quality and merit of distinguished individuals and companies that deliver unparalleled insight on the industry, products and services.

About NGT

New Global Telecom, Inc. is the leading provider of wholesale-hosted VoIP solutions and outsourced network management services. Through its New Global Telecom and General Telecom brands, the company delivers IP and TDM switch partitioning, outsourced network operations and VoIP services to carriers and service providers. NGT's 6DegreesIP product suite of managed wholesale VoIP products offers service providers a highly effective, comprehensive solution to address residential and business end-user needs. TDM-to-IP and IP-to-IP switching services are also available. For more information, please visit http://www.ngt.com/ .

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.frost.com/ .

Contact: Stacie Jones 210.247.2450 Stacie.jones@frost.com

Frost & Sullivan

CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, orStacie.jones@frost.com

Web site: http://www.frost.com/http://www.ngt.com/

Source: PRNewswire

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