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Amdocs Expands Partnership With CompuCom Systems to Deliver an Enhanced Customer Experience to CompuCom's Enterprise Customers

Posted on: Tuesday, 10 January 2006, 06:00 CST

ST. LOUIS, Jan. 10 /PRNewswire-FirstCall/ -- Amdocs , the leading provider of software and services to enable integrated customer management and the intentional customer experience(TM), today announced that CompuCom Systems, Inc. has selected Amdocs CRM to help deliver support to its enterprise customer base. CompuCom Systems is a leading Information Technology (IT) managed services provider that offers IT outsourcing, application development, systems integration, and consulting, as well as the procurement and management of hardware and software.

CompuCom provides outsourced 24-hour help desk support services to Fortune 1000 companies, as well as hardware and software repair services utilizing the company's 3,100 field service technicians. To deliver an enhanced customer experience, the company chose to partner with Amdocs. Amdocs has pioneered Integrated Customer Management (ICM) -- a strategy designed to help service providers worldwide deliver a better customer experience by placing the customer at the center of everything a service provider does.

CompuCom is currently using several modules of the Amdocs CRM suite of products, including customer support, contract management and quality assurance, to manage the entire customer lifecycle from proactive remote device management through the delivery of onsite field services. Amdocs CRM consolidates all customer data onto a single, unified platform that can be integrated into existing back-office systems, allowing CompuCom to easily access customer information and increase response times to help desk requests.

One of the main reasons CompuCom chose to adopt Amdocs CRM is that it is ITIL-compliant. Information Technology Infrastructure Library (ITIL) represents a set of best practices around the support and delivery of IT services, including guidelines surrounding customer service and service management implementation, designed to align IT with business objectives. Amdocs CRM allows organizations to adopt ITIL guidelines and will enable CompuCom to manage the process of creating and delivering IT services and support from start to finish.

"Our core business is to provide comprehensive services to help companies manage their IT systems," said Steve Birgfeld, Chief Information Officer at CompuCom Systems. "That is why it is critical to our success that we provide services that adhere to the industry's best practices, such as ITIL. By implementing Amdocs CRM software, we can ensure ITIL compliance, which will help us to improve the reliability and security of the services we provide while delivering a superior customer experience."

"In every service industry, those companies that can provide a better and intentional customer experience will begin to differentiate themselves from their competitors," said Michael Matthews, chief marketing officer at Amdocs. "CompuCom is a prime example of a company that understands that the customer experience needs to be intentional and needs to be managed."

Amdocs CRM is part of the Amdocs portfolio of pre-integrated, industry-leading billing, CRM, self-service, order management, mediation and content revenue management software products that enables service providers to accelerate the adoption of ICM.

About Amdocs

Amdocs combines innovative software and services with deep business knowledge to accelerate implementation of integrated customer management by the world's leading service providers. By delivering a comprehensive portfolio of software and services that spans the customer lifecycle, Amdocs enables service companies to deliver an intentional customer experience(TM), which results in stronger, more profitable customer relationships. Service providers also benefit from a rapid return on investment, lower total cost of ownership and improved operational efficiencies. A global company with revenue of $2.039 billion in fiscal 2005, Amdocs employs about 12,000 IT professionals and serves customers in more than 50 countries around the world. For more information, visit Amdocs at http://www.amdocs.com/ .

Amdocs Forward-Looking Statement

This press release includes information that constitutes forward-looking statements made pursuant to the safe harbor provision of the Private Securities Litigation Reform Act of 1995, including statements about Amdocs' growth and business results in future quarters. Although we believe the expectations reflected in such forward-looking statements are based upon reasonable assumptions, we can give no assurance that our expectations will be obtained or that any deviations will not be material. Such statements involve risks and uncertainties that may cause future results to differ from those anticipated. These risks include, but are not limited to, the effects of general economic conditions, Amdocs' ability to grow in the mobile, wireline and IP business segments, adverse effects of market competition, rapid technological shifts that may render the Company's products and services obsolete, potential loss of a major customer, our ability to develop long-term relationships with our customers, and risks associated with operating businesses in the international market. These and other risks are discussed at greater length in the Company's filings with the Securities and Exchange Commission, including in our Annual Report on Form 20-F, filed on December 28, 2005.

Media Contact: Amdocs Runi Krishnamurty Access Communications for Amdocs Tel: 917-522-3507 E-Mail: rkrishnamurty@accesspr.com

Amdocs

CONTACT: Runi Krishnamurty of Access Communications for Amdocs,+1-917-522-3507, or rkrishnamurty@accesspr.com

Web site: http://www.amdocs.com/

Source: PRNewswire-FirstCall

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