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EU Insists on Compensation for Flight Delays

Posted on: Tuesday, 10 January 2006, 18:00 CST

BRUSSELS: European airlines lost a legal bid yesterday that aimed to strike down new EU rules guaranteeing passengers compensation for flight delays or cancellations.

The European Court of First Instance said the rules were a fair penalty that didn't discriminate against low-cost carriers, dismissing the airlines' claims that the rules infringe on international agreements and breach existing legal principles.

The new rules came into force in February. They oblige airlines to pay passengers up to 600 euros (US$725) if they are bumped off a flight, double the previous limit. Similar compensation is on offer if the airline is held responsible for cancelling a flight.

Delays of two to four hours will require airlines to serve snacks or full meals, while delays over five hours entitle passengers to a refund and a hotel room if necessary. Refunds for round-trip flights must be offered if the journey is no longer necessary, for example if a business meeting is missed.

The court said air passengers whose flights are delayed suffer more than train or ferry travellers.

"Because, in particular, of the location of airports, which are generally outside urban centres, and of the particular procedures for checking-in and reclaiming baggage, the inconvenience suffered by passengers when such incidents occur is not comparable," it said.

It rejected a complaint by the European Low Fares Airline Association that the rules were unfair to budget carriers because compensation levels were often much higher than the cost of their tickets.

All flight delays are equally painful and all airlines should be treated the same, no matter how much they charge, the court said.

The International Air Transport Association which represents 270 carriers worldwide estimates that the regulation will cost the industry more than 600 million euros (US$725 million) a year at a time when it is facing higher fuel costs and increased competition. ELFAA whose members include Ryanair, Hapag-Lloyd Express and Flybe said late or cancelled flights are usually beyond the control of the airlines and the law gave passengers the expectation that they are entitled to "ridiculous amounts of compensation."

Airlines cannot be held responsible if delays or cancellations are caused by "extraordinary circumstances" beyond their control such as strikes or security threats.

Ryanair Holdings PLC said most flight delays are caused by bad weather or Europe's "highly ineffective" air traffic control.

The European traffic control agency EUROCONTROL said air navigation delayed air journeys by an average of 1.9 minutes per flight last year.

Source: China Daily; North American ed.

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