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Sun Microsystems Launches Definitive Software Support Services for OpenOffice.org Software

Posted on: Wednesday, 3 December 2003, 06:00 CST

BERLIN, SunNetwork 2003 Conference and Pavilion, Dec. 3

/PRNewswire-FirstCall/ -- Sun Microsystems, Inc. , founder and primary sponsor of the open-source project OpenOffice.org, today announced it will offer Sun(SM) Software Support services to OpenOffice.org customers. Ranked as a leading provider of online support services by Summit Strategies, Inc., Boston, Mass., Sun Services delivers proven solutions with presence in more than 126 countries. This move enhances Sun's current support for the StarOffice(TM) productivity suite, provides customers additional choice and opportunity to reduce costs, and underscores Sun's deep commitment to open-source and standards-based software.

Sun's announcement comes on the heels of a global movement by governments and institutions, such as the city of Munich, the Israeli Ministry of Commerce and the French Ministry of Interior, to migrate toward open, affordable and secure office productivity suites such as StarOffice and OpenOffice.org software. Sun's decision to extend its world-class support services to OpenOffice.org software users is driven by the growing opportunity for an alternative desktop suite at an affordable price point.

"The unprecedented growth of StarOffice and OpenOffice.org software show that these suites are here to stay," said Curtis Sasaki, vice president, Desktop Solutions, Sun Microsystems, Inc. "As a key driver of the OpenOffice.org community, Sun is in an excellent position to provide comprehensive support to enterprise users. We are strongly committed to working with the open-source community and delivering the most secure, open and affordable office productivity suite in the market."

Sun Software Support Services

Sun offers two support services packages to OpenOffice.org users:

-- Sun Software Standard Support -- consists of unlimited phone and

online access to technical experts, online incident submission and

tracking, software updates and patches, and access to online

self-serve resources.

-- Sun Software Premium Support -- includes Standard Support services

plus twenty-four-hour coverage with live call transfer designed for

mission-critical environments where high availability is a priority

and round-the-clock support is a must.

Sun Microsystems plans to make Software Support generally available to all OpenOffice.org users beginning December 15, 2003. More information is available online at http://www.sun.com/service/support/software/openoffice/

About OpenOffice.org

OpenOffice.org is an open-source project, home of OpenOffice.org 1.1 software, the most widely distributed open-source multi-platform productivity suite. The OpenOffice.org community consists of approximately 14,000 developers and 100,000 registered members who are working on more than 45 projects. More than 40 million copies of OpenOffice.org and StarOffice have been distributed to date. Over 30 million copies of OpenOffice.org and StarOffice have been distributed to date.

The mission of OpenOffice.org is to create the leading international office suite that will run on all major platforms and provide access to all functionality and data through open- APIs and OASIS-compliant XML file formats. OpenOffice.org is a comprehensive productivity suite that's suitable for entry level users or organizations in the public sector with unique needs. StarOffice software is based on OpenOffice.org suite and includes value-added enterprise capabilities and features. More information about the OpenOffice.org project is available online at http://www.openoffice.org/ .

General information regarding StarOffice software can be found at http://sun.com/staroffice and on retail channels at http://www.sun.com/software/star/staroffice/get/

About Sun Microsystems, Inc.

Since its inception in 1982, a singular vision -- "The Network Is The Computer(TM)" -- has propelled Sun Microsystems, Inc. to its position as a leading provider of industrial-strength hardware, software and services that make the Net work. Sun can be found in more than 100 countries and on the World Wide Web at http://sun.com/ .

NOTE: The OpenOffice.org community of over 14,000 developers and 100,000 registered members working on more than 45 projects and responsible for the ongoing development of OpenOffice.org 1.1.

FOR MORE INFORMATION

Marie Domingo

Sun Microsystems, Inc.

408-276-6046

marie.domingo@sun.com

Randy Schultz

Sun Microsystems, Inc.

303-272-8223

Randy.Schultz@sun.com

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