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Tektronix Selects Netli's Application Delivery Network to Improve Worldwide Customer Support

Posted on: Monday, 17 November 2003, 06:00 CST

PALO ALTO, Calif.--(BUSINESS WIRE)--Nov. 17, 2003--

NetLightning(TM) Advances Performance of Dynamic Web-Based Support

Site Speeding Download Times for Customers Around the Globe

Netli, the first company to offer a complete Application Delivery Network (ADN) service, announced today that Tektronix (NYSE:TEK), a leading manufacturer of test, measurement and monitoring equipment, has selected NetLightning to advance its Web-based customer support application performance. Added to Tektronix' Web production environment last month, Netli's NetLightning service has reduced the response times for end users in Asia and improved download times for software updates and electronic equipment manuals while enabling Tektronix to continue to consolidate its infrastructure.

Tektronix is a world leader in test, measurement and monitoring solutions with 4,000 employees worldwide. The company has over 9,000 pages of content on its site including product manuals and more than 300 database objects maintained for software downloads. Tektronix operates the company's Web site from five locations around the globe. Localized sites link to the corporate site for support documentation and software downloads. This architecture ensures that core materials can be managed efficiently from Tektronix headquarters while providing global end users with access to as much localized content as is feasible. However, as usage of the site began to grow, geographic limitations began to impact customers' ability to access information.

"Over the past few years, our business outside the U.S. has grown significantly, so it is very important that our customers around the globe have immediate access to support resources," said Larry Bunyard, Director, Internet Business Group, Tektronix. "Tektronix is committed to industry-leading customer service and support worldwide. To improve response times to our Web-enabled support applications, we needed a cost-effective solution that could be implemented transparently. We evaluated a number of Content Delivery Network services, and concluded that NetLightning was the best service to improve the performance of our dynamic applications."

By implementing the Netli service, Tektronix realized the following benefits:

-- Response times for international users improved to within 10

percent of local users;

-- Increased customer satisfaction due to improved Web

application performance;

-- Reduced capital costs by avoiding data center build-out.

Netli is the first Application Delivery Network (ADN) service that transparently provides global sub-second response times for Web applications in a centralized data center without requiring any changes to site content, servers or client software, or investment in expensive, complex networking technology.

"We are pleased to be working with a leading test and measurement company like Tektronix and helping them to significantly improve customer satisfaction for their online support services," said Gary Messiana, vice president of worldwide field operations, Netli. "It is clearly a challenge to provide worldwide support via the Web without penalizing end users for being geographically distant from the application. Netli's unique approach continues to make it the logical solution for optimizing the delivery of dynamic Web applications worldwide."

About Netli

Netli is the first company to deliver a complete Application Delivery Network (ADN) service that transparently provides global sub-second response times for Web applications that are located in a centralized data center. Organizations such as HP, Nielsen//NetRatings, and Millipore are using Netli's first service offering -- NetLightning(TM) -- to increase revenue, decrease support costs, and improve end user satisfaction without deploying expensive additional data center infrastructure. The service is ideal for organizations that want to achieve sub-second response times, increased availability, and secure access for their Web applications worldwide with no server or client changes, and no capital expenditures. Netli has raised over $21 million in equity financing from leading venture capital firms including Morgenthaler Ventures, Bessemer Venture Partners, Alta Partners, Nokia Venture Partners, and Leapfrog Ventures. Please contact the Netli sales department at 1-866-26-NETLI or visit www.netli.com for more information.

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