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eGain, Gartner and Adobe Host Online Seminar on Security and Compliance in Customer Interactions for the Financial Services Industry Sector

Posted on: Monday, 6 February 2006, 09:00 CST

eGain Communications Corporation (OTC BB: EGAN), provider of the industry's top-rated* customer service and contact center software for in-house or on-demand deployment, today announced that it will host an online seminar on Thursday, February 16th, from 11:00 am to noon PST, featuring speakers from Gartner, eGain and Adobe Systems. The webinar will focus on trends, issues and best practices on managing security and compliance when financial services companies communicate sensitive information to their consumers and business customers, without losing effectiveness and efficiency.

Speakers will include Esteban Kolsky, director of CRM research at Gartner; Scott Lehrbaum, manager of business development at Adobe Systems; and Fred Szponer, director of financial services solutions at eGain.

Email and online customer service are critical differentiators for financial services companies across banking, insurance, brokerage, asset management, and related sectors. However, trusted electronic customer communications and document security present a challenge due to the sensitivity of information as well as government regulations that span content, transactions, processes, people and information transport. Moreover, information breaches such as phishing attacks are on the rise, further adding to the challenge and inhibiting adoption of online communication channels.

Attendees will learn how to:

 --  Communicate securely and efficiently with consumers, business     customers, and prospects. --  Increase customer trust and adoption of electronic channels. --  Enforce content, process and people compliance with industry     regulations and trusted best practices while communicating with customers. --  Manage the security of sensitive documents such as electronic     statements, financial transaction information and other sensitive     information across their entire lifecycle -- creation, transport, use, and     expiration. --  Capture customer wallet share through innovative and unique customer     service.      

Date and Time of Event

Thursday, February 16th, from 11:00 am to noon PST.

How to Register

To register, please fill out the registration form at: http://www.egain.com/pages/egain_webinaregainw_16feb.asp?source=eGain%20website

About eGain

eGain (OTC BB: EGAN) is a leading provider of customer service and contact center software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centers, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact center performance.

eGain Service(TM) 7, the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, live web collaboration through chat and cobrowsing, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on the eGain Service Management Platform(TM) (eGain SMP(TM)), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact center management, and certified out-of-the-box integrations with leading call center, content, and business systems.

eGain OnDemand(TM), the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes to rapidly build customer interaction hubs for over eight years.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 800 enterprise customers worldwide. To find out more about eGain, visit www.eGain.com or call the company's offices: United States: 800-821-4358; UK and the rest of Europe: 1753-464646.

*Source: 2005 Forrester Wave report on eService and 2005 Patricia Seybold Group's bull's eye reports on cross-channel, cross-lifecycle customer service on overall customer service capabilities, knowledge management, architecture, and analytics

eGain, the eGain logo, and all other eGain product names and slogans are trademarks or registered trademarks of eGain Communications Corp. in the United States and/or other countries. All other company names and products mentioned in this release may be trademarks or registered trademarks of the respective companies.

 eGain media contact  Karen Thrash eGain Communications Tel: 650 230 7528 Email: Contact via http://www.marketwire.com/mw/emailprcntct?id=2B91F32F2B02CE72  

SOURCE: eGain Communications Corp.

Source: MARKET WIRE

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