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New Partnerships Strengthen UniPress Software's FootPrints North American Reseller Advantage Program

Posted on: Monday, 13 February 2006, 09:00 CST

UniPress(R) Software, Inc., a leading mid-market provider of 100% web-based service desk automation software, today announced that its FootPrints(R) North American Reseller Advantage Program continues to attract leading technology resellers. PC Mall, Inc., Softchoice, and ASAP Software are the latest to select FootPrints to address heightened mid-market demand for web-based, multi-channel service and support automation solutions.

The FootPrints line of web-based service desk software helps organizations centrally manage their multi-channel support initiatives, streamline workflow, minimize costs, and implement industry-backed best support practices, including IT Infrastructure Library(R) (ITIL).

PC Mall, Inc., a leading rapid response supplier of technology solutions, offers the complete line of FootPrints products to its small, mid, and large size customers, including government and public sector organizations. "We're confident that when we offer FootPrints products to our customers as a point solution or as part of a complex, multi-vendor bid, they will exceed their expectations," said Chris Swadish, Director of Support and Services at PC Mall, Inc. "This confidence stems from the fact that we are also a satisfied FootPrints customer, using the web-based software across several facilities, and within many departments at PC Mall, Inc., including IT service, sales support, HR, and more."

New UniPress channel partner Softchoice helps North American businesses and organizations of all sizes reduce risk and save time and money around purchasing and managing their technology resources. With its web-based architecture and proven customization features, FootPrints is a natural fit for Softchoice customers.

ASAP Software, one of the world's foremost software services providers, has also signed on to offer FootPrints solutions to its corporate and government customers. Customers who are obligated to purchase from one of several educational or state government contracts can now obtain FootPrints through ASAP who participates in many of these.

"UniPress has gained strong momentum among leading technology resellers, primarily because FootPrints products fit strategically within their sales and distribution models, and meet their customer requirements," said Laz Gonzalez, Channel Sales Manager at UniPress Software. "Our new distribution partners are able to offer their customers a feature rich help desk that can be installed in a matter of days with no programming. If they require services, UniPress offers regularly scheduled training or they can work with an experienced VAR who can quickly get them up-and-running in a couple of days."

"Over the past five years, UniPress has gained a leadership position within the multi-channel service desk market with average annual sales growth of over 25% or more," said Mark Krieger, President of UniPress Software. "A fair percentage of this growth is a direct result of the beneficial relationships we enjoy with our valued resell partners to deliver award-winning web-based service desk software that makes an immediate and positive impact on a customer's business, without costly consulting and programming charges."

For more information on FootPrints service and support automation solutions or the FootPrints North American Reseller Advantage Program, please visit http://www.unipress.com or contact 1-800-222-0550.

About UniPress Software, Inc.

Headquartered in Edison, New Jersey, UniPress Software, Inc. is a developer of web-based service desk automation software serving the mid-market, as well as large and small organizations. The company's FootPrints(R) product line, launched in 1996, provides a comprehensive range of capabilities to significantly improve help desk and customer support operations, and is used worldwide by nearly 2,200 corporate organizations, government offices, and educational institutions, including Prudential Financial(R), BHP Billiton(R) Petroleum, IBM(R), Kampgrounds of America, Hunter Fan Company(R), the IRS, and the University of Pennsylvania. UniPress' FootPrints software is available in numerous versions, along with add-on tools and best-of-breed integrations. The company also offers a complete line of product and best practices training courses and professional services. For more information, contact UniPress Software at 1-800-222-0550, or via the web at http://www.unipress.com.

UniPress(R) Software and FootPrints(R) are Registered Trademarks of UniPress Software, Inc. All other trademarks are registered trademarks of their respective owners.

Source: Business Wire

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