Q Inc Announces Release of Quality of Experience Agent Software for BlackBerry Devices
Posted on: Wednesday, 15 February 2006, 09:00 CST
Q Inc, an emerging leader in the network quality management industry, today announced that it has released a version of its agent and management quality of experience (QoE) software, Q-Agent(TM), for BlackBerry(TM) mobile devices.
BlackBerry devices have been raised to iconic status through their widespread adoption by both professionals and consumers. The BlackBerry is produced by Research in Motion (RIM), a leading designer, manufacturer and marketer of wireless solutions for the worldwide mobile communications market. RIM estimates that they will have 5 million subscribers by February 2006 (Gartner). Approximately 150 carriers worldwide now offer BlackBerry devices and services.
When present on a BlackBerry, Q-Agent generates a Quality of Experience (QoE) index that quantifies key user performance parameters, providing carriers with deep insight into the BlackBerry user experience. Network management, marketing and customer service teams can use this QoE 'score' to improve a carrier's customer satisfaction, reduce support costs and streamline product implementation.
Carriers that equip BlackBerries with Q-Agent can resolve problems before they impact an end user's experience. The knowledge base and QoE index are accessed and configured through the Q-Manager console, or piped directly into the carrier's OSS. This allows carriers to set thresholds and gain a new level of control over service levels, providing a degree of service understanding that has been unobtainable using traditional network testing and monitoring solutions. This insight extends down to individual users and protocols.
RIM's use of Java 2 Platform, Micro Edition (J2ME) allows for the first application of Q-Agent in this environment. Q-Agent is also currently available on BREW and other wireless data devices.
About Q
Q develops software that helps communications service providers gain unique insight into their customers' Quality of Experience (QoE). Q's flagship product, Q-Agent, offers a multifaceted knowledge base and a quantifiable QoE index that extends down to individual users and protocols. Armed with an entirely new understanding of the user experience, service providers improve customer satisfaction, reduce support costs and streamline product implementation. Q-Agent runs on end user devices such as PCs, wireless data cards, smartphones and set top boxes. Q is headquartered in San Francisco. Additional information can be found at www.q-hq.com.
Contacts: Jim Bean VP Business Development Phone: (415) 354-4900 Contact via http://www.marketwire.com/mw/emailprcntct?id=230E97AF5D53C090 Peter Mansfield Director of Marketing Phone: (310) 245-9600 Contact via http://www.marketwire.com/mw/emailprcntct?id=B55E2172DD293138
SOURCE: Q Inc
Source: MARKET WIRE
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