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ADP Dealer Services Shares Keys to Customer Support Automation With Help of SupportSoft Solutions at IT Leaders Conference

Posted on: Monday, 6 March 2006, 09:00 CST

PALM DESERT, Calif., Premier 100 IT Leaders Conference, March 6 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, today announced that its customer, ADP Dealer Services, will present how self-healing, self-service and assisted service software solutions are changing the way the company is delivering global customer support. The presentation will take place today at the Computerworld Premier 100 IT Leaders Conference being held this week in Palm Desert, California, with more than 700 senior IT executives in attendance from around the globe.

ADP's Jim Foote, Senior Director Technical Services, will share a case study on how ADP Dealer Services is using automation tools to better service its more than 15,000 business customers. He will demonstrate how ADP Dealer Services has evolved into a proactive service organization that is] differentiating its product offerings and ensuring customer loyalty in the highly competitive auto industry. Equally important, Mr. Foote will also share how the Dealer Services' divisional IT strategy aligns with ADP's corporate business goals -- helping contribute to the bottom line.

The seventh annual Premier 100 IT Leaders Conference, which is themed "Mastering IT Agility, Accelerating Business Innovation," is focused on the sharing of innovative ideas, strategic use of best practices and real-world leadership examples from IT executives who are advancing their organizations through technology.

WHAT: "Automating Success: ADP Turns IT Customer Support into Competitive Advantage" WHO: Jim Foote, Senior Director Technical Services, ADP Dealer Services WHERE: Computerworld Premier 100 IT Leaders Conference JW Marriott Desert Springs ResortPalm Desert, California For more information, visit http://www.premier100.com/ . WHEN: Monday, March 6th 10:40 - 11:10 a.m. PST About SupportSoft

SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to automatically resolve IT technical problems for enterprises and enable triple play support automation for VoIP, video or broadband delivery by service providers to their customers. Digital service providers benefiting from SupportSoft solutions include Belgacom, BellSouth, Charter Communications, Comcast Communications, Cox Communications, Time Warner, TeliaSonera and UPC. Enterprises that have licensed SupportSoft software for IT requirements include ADP, Bank of America, BT, IBM, Procter & Gamble, Siebel Systems, Sony, Symantec and Thomson Financial. Managed service providers that utilize the Company's solutions to provide outsourced services to their enterprise customers include ACS, CGI, CompuCom and CSC. For more information visit http://www.supportsoft.com/ .

SupportSoft, Inc.

CONTACT: Jennifer Massaro of SupportSoft, Inc., +1-650-556-8596, orjennifer.massaro@supportsoft.com

Web site: http://www.premier100.com/

Web site: http://www.supportsoft.com/

Source: PRNewswire-FirstCall

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