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Toshiba Receives Customer Inter@Ction Solutions(R) Magazine's 2005 ''Product of the Year'' Award

Posted on: Thursday, 9 March 2006, 12:00 CST

Toshiba America Information Systems Inc., Telecommunication Systems Division (TAIS TSD) announced today that Technology Marketing Corporation (TMC(R))'s Customer Inter@ction Solutions(R) magazine (www.cismag.com) has named Toshiba's Video Communication Solution(TM) (VCS(TM)) a 2005 Product of the Year Award winner. Customer Inter@ction Solutions has been the leading publication in the CRM, call center and teleservices industries since 1982(TM).

"We are honored to receive Customer Inter@ction Solutions magazine's Product of the Year Award for our Toshiba Video Communication Solution," said Brian Metherell, vice president and general manager of Toshiba's Telecommunication Systems Division. "With the Toshiba VCS, Toshiba has made video virtually as easy to use as a traditional telephone, and because it's compatible with the user's existing Toshiba Strata(R) CIX(TM) system and telephone handsets, it offers a very affordable entry point into video communication and collaboration."

"Toshiba has demonstrated to the editors of Customer Inter@ction Solutions that its products have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them," said Nadji Tehrani, executive group publisher and editor-in-chief of Customer Inter@ction Solutions.

Compatible with Toshiba's Strata CIX family of IP business communication systems, Toshiba's VCS provides affordable point-to-point (P2P) video communication and collaboration (desktop and applications sharing) capabilities. Using voice extensions, video can seamlessly be added to telephone conversations. A number of default settings (video on/off, transmission rate and window size for video) can be configured to meet the individual user's needs.

Toshiba's VCS takes productivity to a new level by allowing remote workers to see, hear, interact and collaborate on projects together, no matter where they are physically located. Whether it's used for daily organizational calls or VIP communication, VCS provides the remote way to conduct virtual in-person meetings for staff education, field engineer support, sales staff support, and much more. Because it takes the place of face-to-face meetings, video communication can dramatically reduce the cost of business travel.

Functionality is integrated into the telephony capabilities with features specifically tailored to handle video telephony, including features such as hold, transfer, and forward. Compatible with all types of Strata end points, including IP, digital telephones as well as softphones, Toshiba's VCS puts the user in charge of how they want to use video communication.

The Product of the Year Award winners for 2005 will be highlighted in the January and February 2006 issues of Customer Inter@ction Solutions magazine.

ABOUT TOSHIBA AMERICA INFORMATIONS SYSTEMS, INC. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has world wide sales of over $54 billion and approximately 300 subsidiaries and affiliates worldwide. For more information visit the company's Website at www.toshiba.com.

About TMC(R)

Celebrating more than 30 years as a leading publisher, Technology Marketing Corporation (TMC(R)) publishes Customer Inter@ction Solutions(R) and INTERNET TELEPHONY(R) magazines, Web portal TMCnet.com, and the online publications SIP(TM), Speech-World(TM), VoIP Developer(TM), WiFI Telephony(TM), WiMAX(TM), Alternative Power(TM) and BiometriTech(TM). TMC(R) is also the first publisher to test new products in its own on-site laboratories, TMC(R) Labs. TMC(R) produces INTERNET TELEPHONY(R) Conference & EXPO, VoIP Developer Conference(TM) and Global Call Center Outsourcing Summit(TM). TMC offers live and online certification programs through TMC University. TMCnet.com publishes more than 14 online newsletters. Visit www.tmcnet.com for details.

(C) 2006 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Source: Business Wire

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