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Vicor Corporation Implements Soffront CRM to Improve Communication and Collaboration; Soffront Chosen Over Well-Known CRM Solutions

Posted on: Tuesday, 14 March 2006, 12:00 CST

Soffront(R) Software, Inc. (www.soffront.com), a leader in mid-market CRM, today announced that Vicor Corporation (www.vicr.com) has implemented Soffront Software's popular CRM solution to improve communication and collaboration in sales, marketing, application engineering, and customer service. OpenBOX (www.openbox.net), a provider of CRM solutions and a Soffront partner, was instrumental in the implementation of the software.

According to Robyn Wheaton, Director, Worldwide Customer Service and Systems at Vicor, the company wanted a comprehensive CRM system that would provide quick and easy access to a single repository for customer and prospect information globally. "We needed to streamline and standardize key processes including bookings and shipment forecasts, project registrations, marketing campaign management, lead tracking, quoting, and reporting worldwide," explained Wheaton.

Vicor established a CRM review team to gather requirements, research solutions, and conduct reviews. During an extensive three-month review period, they evaluated CRM solutions such as Salesforce.com, SalesLogix, ACCPAC, NetSuite, Onyx, Pivotal, Siebel OnDemand, and OnContact. The team chose Soffront with almost one hundred percent agreement. "We selected Soffront CRM because of its robust functionality, ability to customize and integrate with our PeopleSoft ERP, flexible licensing plan, and strong implementation partner, OpenBOX," said Wheaton.

"Soffront provides us with a single data source and consistent, global business processes," concluded Rich Chiodo, Senior Director of Sales at Vicor. "We now have a powerful reporting tool at our fingertips that also streamlines our forecasting process and provides seamless communication between all areas."

Headquartered in Andover, Massachusetts, Vicor Corporation designs, develops, manufactures and markets modular power components and complete power systems to the communications, data processing, test equipment, industrial control and medical and defense electronics markets.

Headquartered in Providence, Rhode Island, OpenBOX Technologies implements Soffront CRM for small, mid-sized, and large businesses.

Soffront Software Inc. has the experience, technology, and focus for mid market companies seeking a CRM software solution. A pioneer in the CRM market since 1992, Soffront offers end-to-end, fully integrated CRM solutions. With more than 500 CRM installations worldwide, Soffront's installed base includes Fortune 500 companies, mid-sized businesses, federal agencies and local/state governments. Soffront is privately held, debt-free, and profitable since 1995.

Source: Business Wire

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