West Corporation Deploys RADCOM's Voice Quality Management System
Posted on: Wednesday, 21 January 2004, 06:00 CST
TEL-AVIV, Israel, Jan. 21 /PRNewswire-FirstCall/ -- RADCOM Ltd. , a leading network test and quality management solutions provider, today announced that West Corporation, , a leading provider of outsourced communication solutions, selected Omni-Q as its Voice over IP network quality assurance solution. West's requirement arose from its decision to migrate from a traditional telecom to a more cost-effective IP infrastructure. With PoPs (Points of Presence) throughout the United States, West required a fully distributed solution.
Using remote probes that support both circuit and packet interfaces, Omni-Q makes calls and performs measurements on the West network. These metrics help ensure that the media served up by West network media servers is consistently high. Additionally, Omni-Q's IP and PSTN capabilities allow West to segment quality assurance testing. This capability enables West to quickly determine if voice quality issues originate from the carrier-operated access network or from teleconferencing network devices.
"Deploying Omni-Q supports West's commitment to pursue advanced Internet technologies that support program enhancements that lead to increased customer satisfaction," said Melissa DeLong, Project Manager, West Interactive Corporation. "Combining our experience in customer communications with RADCOM's expertise in VoIP quality management provides our customers with the world-class services they deserve."
"One of the reasons that Omni-Q is well-suited for this application is its continuous monitoring capability. This feature allows for the historical collection of voice quality data. Using this information, service providers can be proactive about voice quality," said Larry Scheck, Vice President - Sales, RADCOM Equipment, Inc.
About West Corporation
West Corporation is a leading provider of outsourced communication solutions to many of the worlds largest companies. The company helps its clients communicate effectively, maximize the value of their customer relationships and drive greater revenue from each transaction. West's integrated suite of customized solutions includes customer acquisition and retention services, direct marketing services, accounts receivable management and, with the acquisition of InterCall, worldwide teleconferencing. Founded in 1986 and headquartered in Omaha, Nebraska, West has a team of approximately 23,000 employees based in North America, Europe and Asia. For more information, please visit http://www.west.com/.
About RADCOM
RADCOM designs, manufactures, markets and supports network test and quality management solutions for service providers, developers and enterprises worldwide. The company specializes in comprehensive performance measurement and voice quality management systems for VoIP and cellular converged networks as well as in a line of high quality, integrated, multitechnology WAN/LAN/ATM test solutions. For more information, please visit http://www.radcom.com/.
Investors should take note that certain statements in this press release are forward-looking and may not give full weight to all of the potential risks (e.g., product demand and market acceptance, rapid changes in technology, the impact of competitive products, the challenge of managing expenses to changing revenue resulting from changed product demand, the difficulty of the timely completion of restructuring and changed priorities from these and other factors). For more information on risk factors, please refer to RADCOM's SEC filings, including RADCOM's most recent SEC filings on Form 20F and Form 6-K.
RADCOM Contacts:
Hanan Klainer, VP Sales Larry Scheck, VP Sales
RADCOM Ltd. RADCOM Equipment, Inc.
24 Raoul Wallenberg St. 6 Forest Ave.
Tel Aviv 69719, Israel Paramus, NJ 07652, USA
Tel: 972-3-6455170 Tel.: 201-518-0033 x 315
HananK@RADCOM.com LScheck@RADCOMUSA.com
RADCOM Ltd.
CONTACT: Larry Scheck, VP Sales of RADCOM Equipment, Inc.,+1-201-518-0033, ext. 315, or LScheck@RADCOMUSA.com; or Hanan Klainer, VPSales of RADCOM Ltd., +972-3-6455170, or HananK@RADCOM.com
Web site: http://www.radcom.com/http://www.west.com/
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