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Optimum Lightpath Wins Eighth Consecutive New York State Public Service Commission Commendation for Excellent Customer Service

Posted on: Wednesday, 22 March 2006, 09:00 CST

For the eighth consecutive year, Optimum Lightpath, the business telecommunications services division of Cablevision Systems Corporation (NYSE:CVC), has won the New York State Public Service Commission (PSC) Commendation for Excellent Customer Service. Presented annually, the award recognizes telephone companies that consistently provide the highest levels of service and responsiveness to New York telecommunications customers.

"2005 was a tremendous year for Optimum Lightpath," said Dave Pistacchio, Executive Vice President and General Manager, Optimum Lightpath. "We strategically shifted our focus to deliver superior, cutting-edge Metro Ethernet services that go far beyond traditional telephony-based offerings, re-branded our organization to reflect the momentum of the Optimum brand across the New York metropolitan area, and continued to grow revenues and add new customers. To add an eighth consecutive commendation from the New York State Public Service Commission in a transition year is a real credit to our people and further underscores Optimum Lightpath's success in delivering superior levels of customer service and technologically advanced communications services in the markets we serve."

"Focusing on the unique needs of the New York business community allows Optimum Lightpath to provide a level of customer support and individualized service unmatched by our competitors," said Kevin Curran, Senior Vice President of Marketing for Optimum Lightpath. "To consistently meet and exceed the high standards for customer service set by the New York State Public Service Commission even during this time of enormous growth and strategic refocusing speaks volumes about the reliability of our network and the 'Customer First' culture created by our employees."

Optimum Lightpath currently provides business communication solutions to commercial customers in Long Island, Westchester County, New York City, southern Connecticut and northern New Jersey representing industries that span technology, health care, education, government, financial services, insurance and law. Optimum Lightpath provides an extensive portfolio of metro Ethernet services designed to meet diverse business needs for voice, data, and Internet services. Since Optimum Lightpath owns and maintains its own state-of-the-art fiber network, it can deliver reliability and superior, award-winning quality of service.

The New York State PSC's annual Commendations for Excellent Service are based on telephone companies' performance in relation to service quality standards established by the Commission. The criterion to measure the condition of each company's infrastructure includes an evaluation of "customer trouble report rates" (CTRR) and the number of consumer complaints received by the Commission. Monthly measurements for each of 912 central office switches in the state are supplemented by staff interventions to achieve compliance with Commission standards.

About Optimum Lightpath

Optimum Lightpath, a business telecommunications services division of Cablevision Systems Corporation, uses the power of its own reliable and resilient fully fiber optic network to deliver converged, IP-based data, Internet, and voice solutions to businesses throughout the New York metropolitan area. Over the past 17 years, Optimum Lightpath built an advanced Fiber-to-the-business-Premises network that has over 2400 route miles of fiber optic cables throughout the tri-state area. As a result of owning and maintaining this state-of-the-art network, Optimum Lightpath can optimize the enterprise customer's quality of experience, while delivering reliable, high bandwidth business communications services at lower prices. Optimum Lightpath now provides its customers with scalable, high-capacity IP-based Metro Ethernet services (E-LAN and E-Line) to support high bandwidth data, Internet and voice applications, while also delivering highly personalized customer service superior to the competition.

About Cablevision

Cablevision Systems Corporation is one of the nation's leading entertainment and telecommunications companies. Its cable television operations serve more than 3 million households in the New York metropolitan area. The company's advanced telecommunications offerings include its iO: Interactive Optimum digital television, Optimum Online high-speed Internet, Optimum Voice digital voice-over-cable, and its Optimum Lightpath integrated business communications services. Cablevision's Rainbow Media Holdings LLC operates several successful programming businesses, including AMC, IFC, WE and other national and regional networks. In addition to its telecommunications and programming businesses, Cablevision owns Madison Square Garden and its sports teams, the New York Knicks, Rangers and Liberty. The company also operates New York's famed Radio City Music Hall, and owns and operates Clearview Cinemas.

Source: Business Wire

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