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Enterprise Telecom Solutions Provider CTAP Shatters 2003 Growth Goals

Posted on: Monday, 23 February 2004, 06:00 CST

DALLAS, Feb. 23 /PRNewswire/ -- Business telecommunications services and solutions provider, CTAP (Communication Technology Acquisition Partners) used a strong fourth quarter to again break company sales records. Privately held CTAP exceeded expectations for a second consecutive year with a 32% increase in revenues over 2002. Aggressive cost controls and stronger margins boosted gross profits 47% year over year. CTAP has accomplished eight straight quarters of double-digit growth in both revenue and profits.

(Logo: http://www.newscom.com/cgi-bin/prnh/20030203/DAM018LOGO )

In addition, the company demonstrated its commitment to manufacturers, earning Business Partner of the Year with one and scoring above average in independent customer satisfaction polls. During 2003, CTAP activated major customers on its Online Communications Manager, an application that web- enables the job of enterprise-wide telecommunications administration. The company also launched a sales agent program that has increased the number of sales and service opportunities nationwide.

"We've seen renewed demand from Fortune 1000 customers," said CTAP Executive Vice President, Jerome Murphy. "We've noticed increased capital spending over the past two quarters and we hope it's a sign of a rebounding economy. Call center business has been particularly strong," he said, "customers are adding and expanding contact centers in the U.S. and abroad. Our onsite services and maintenance business has seen marked growth."

Manufacturer Relationships

CTAP was recently named Siemens Partner of the Year for fiscal 2002/2003. CTAP earned the honor based on overall excellence in new account development, application design and customer service. For the year, CTAP led all business partners in sales, placing orders for over 120 new system locations, four complex call centers and four complex migrations to the HiPath 4000 platform.

CTAP maintained its Gold Business Partner status with Avaya and scored above average in a customer satisfaction survey conducted by an independent provider. The poll measured customer satisfaction in several categories including product and service quality, pricing, value and likelihood of repeat purchase and referral. CTAP posted higher than average scores in all categories. On a scale of 1-10, the company earned a 9.2 in overall satisfaction, surpassing the average 9.0 scored by the typical Business Partner in the region.

The maintenance and services arm of Avaya, Avaya Global Services, has designated CTAP a select Two Star Channel Partner for the marketing of their services portfolio. Fewer than three percent of Avaya Business Partners achieve the distinction. The title comes with fortified marketing support and other benefits.

CTAP beat customer satisfaction goals for Nortel Networks as well and fulfilled all requirements to maintain its status as a Premier Business Partner for 2004.

Web-enabled Telecom Management

CTAP introduced a new advanced version of its Online Communications Manager (OCM) in 2003. The web-based application allows multi-location enterprises to supervise projects, plan installations, order products and services and track and manage assets down to the circuit level all online. A nationally prominent bank uses OCM to manage workflow and order services. The bank has documented significant savings with centralized control and can assign service tickets to internal cost centers.

Another financial corporation takes advantage of the OCM's asset management tools. With more than 11,000 locations, the company can pinpoint every piece of equipment, can transfer gear from one location to another or send systems and parts to a central warehouse for storage, repair, reconditioning and redeployment. The corporation saves thousands avoiding duplicate purchases and gets the maximum return on their capital investments.

Customer Contact Centers

CTAP designed and installed major new contact centers in several US cities and also in India for a human resources business process outsourcing company. In 2003, CTAP also established contact centers for a consumer products manufacturer, a global consulting firm and a large retail operation.

Onsite Maintenance

CTAP customers are typically large, multi-location companies that often support multiple technology platforms inherited in corporate acquisitions. Responding to those needs, CTAP has assembled a nationwide professional services network and achieved training and certification by the three largest enterprise telecommunications manufacturers to become a convenient single point of contact.

"We've had numerous inquiries from large companies about outsourcing different aspects of enterprise telecommunications," Mr. Murphy said. "We've structured our business to accommodate those requests as a part of our evolving customer-focused strategy." CTAP handles all monitoring and maintenance for one of the nation's largest banks with permanent onsite technicians based in several of the bank's major markets.

About CTAP

CTAP (Communication Technology Acquisition Partners) was founded in 1996 to meet the communication technology needs of the growing, geographically disbursed enterprise. The company provides equipment and services for a number of Fortune 500 corporations.

National certification by the three leading manufacturers, Avaya, Nortel Networks and Siemens, has positioned CTAP as sole source for these multi- protocol, multi-application businesses. CTAP supplies new, refurbished and reconditioned equipment (offering authorized de-installation and remarketing assistance). The company also dispatches a nationwide labor force for recurring maintenance and time and materials installation, redeployment, cabling and other services. CTAP's proprietary Online Communications Manager (OCM) helps users plan and implement infrastructure, order service and equipment and balance multi-location asset inventories. The application was a Microsoft Industry Solution Award finalist. Privately held, CTAP is based in Dallas, Texas with offices throughout the US. For more information: http://www.ctap.com/ .

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20030203/DAM018LOGOPRN Photo Desk, photodesk@prnewswire.com

Communication Technology Acquisition Partners

CONTACT: David Mackey of Communication Technology Acquisition Partners,+1-214-341-6727, or dmackey@ctap.com

Web site: http://www.ctap.com/

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