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Telecom Egypt Selects Convergys to Consolidate Billing Operations

Posted on: Monday, 27 March 2006, 09:00 CST

Middle East and Africa's largest fixed line operator to replace 12 billing systems with Convergys system

Convergys Corporation (NYSE:CVG), a global leader in customer care, human resources, and billing services, announced today that Telecom Egypt, the largest fixed line provider in the Middle East and Africa, has signed a 5-year licensing contract for Convergys' Infinys (tm) rating and billing solution.

Convergys will manage the replacement of Telecom Egypt's existing billing systems with its Infinys solution by providing the following professional services: project management, business requirement analysis, solution definition, configuration, installation, testing, and data migration services. The consolidation project will be completed in 2008. The first Infinys-generated bill is expected during the second quarter of 2007.

Telecom Egypt is the country's incumbent telecommunications operator established in 1998 to replace the former Arab Republic of Egypt National Telecommunication Organization (ARENTO) and serves over 10.5 million subscribers.

With Infinys, Telecom Egypt will lower its IT costs by consolidating and eliminating redundant systems, utilizing a distributed open source platform, and limiting the need to pay for expensive and time-consuming custom system or application development. Convergys' Infinys solution will also facilitate revenue growth and profitability for Telecom Egypt through its capabilities to support the rapid launch of new convergent service bundles, the roll out of next-generation IP based services, and the application of new business models.

"Telecom Egypt is now superbly positioned to lead the market in introducing converged - or triple play - services. The Infinys solution coupled with Convergys' consulting expertise will provide us with the tools necessary to quickly launch the new products and services that the market demands," said Akil Beshir, Chairman of Telecom Egypt. "Infinys' ability to support tens of millions of subscribers and its world class product reputation were key factors in our decision."

"The selection of Infinys by Telecom Egypt, a major communication services provider in the Middle East and Africa, demonstrates the capabilities of Convergys to support large, high volume, high transaction operators as they launch bundled service offerings to attract and retain customers in rapidly deregulating markets," said Jean-Herve Jenn, Convergys' President, International. "With Infinys, Telecom Egypt will receive a next-generation, convergent rating and billing solution providing the highest level of scalability, dependability, and flexibility to support its service differentiation."

With more than 20 years of experience in billing and customer care, Convergys combines its broad portfolio of professional and consulting services, deep technical and operational expertise, and award-winning Infinys software to solve its clients' complex BSS and CRM business problems. Convergys is Outthinking and Outdoing (tm) on behalf of its clients every day.

ABOUT TELECOM EGYPT

Egypt's incumbent telecommunications operator was established in 1998 to replace the former Arab Republic of Egypt National Telecommunication Organization (ARENTO). The company has a fixed line subscriber base in excess of 10.5 million subscribers which makes it the largest fixed line provider in the Middle East and Africa.

ABOUT CONVERGYS

Convergys Corporation (NYSE:CVG) is a global leader in providing customer care, human resources, and billing services. Convergys combines specialized knowledge and expertise with solid execution to deliver outsourced solutions, consulting services, and software support. Clients in more than 70 countries speaking nearly 35 languages depend on Convergys to manage the increasing complexity and cost of caring for customers and employees. Convergys serves the world's leading companies in many industries including communications, financial services, technology, and consumer products.

Convergys is a member of the S&P 500 and a Fortune Most Admired Company. Headquartered in Cincinnati, Ohio, Convergys has more than 62,000 employees in 69 customer contact centers, three data centers, and other facilities in the United States, Canada, Latin America, Europe, the Middle East, and Asia. For more information visit www.convergys.com

(Outthinking and Outdoing is a trademark, and Convergys and the Convergys logo are registered trademarks of Convergys Corporation.)

Source: Business Wire

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