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Salesforce.com Receives CRM Excellence Award from Customer Inter@ction Solutions Magazine

Posted on: Wednesday, 25 June 2003, 06:00 CDT

SAN FRANCISCO--(BUSINESS WIRE)--June 25, 2003--

World Leader in Delivering Software-as-Service Commended for

Delivering Proven Benefit to Global Customer Base

Salesforce.com, the world leader in delivering software-as-service, announced today that its on-demand customer relationship management (CRM) solution has been recognized with a CRM Excellence Award from Customer Inter@ction Solutions(R) magazine, the premier CRM, call center and teleservices magazine published by Technology Marketing Corporation (TMC(R)). The awards will be highlighted in the July issue of the magazine, available online at http://www.tmcnet.com/cis/.

The CRM Excellence Awards honor top CRM vendors for product excellence and partnership relationship with customers and clients. Award recipients were selected by an editorial team on the basis of technological excellence and vision, as well as demonstrated benefit to the customer base.

"Customer Inter@ction Solutions magazine implemented the CRM Excellence Awards as a way of commending the companies that have proven to be true CRM partners to their customers and clients," said Nadji Tehrani, chairman and CEO of TMC. "Salesforce.com has demonstrated to the editors of Customer Inter@ction Solutions that its products and services have substantially improved the processes of its clients' businesses by streamlining and facilitating the flow of information needed for companies to retain their most precious asset...their customers."

"Salesforce.com is synonymous with CRM success for over 93,000 worldwide users," added Marc Benioff, chairman and CEO of salesforce.com. "With this week's launch of salesforce.com S3, the strongest, smartest, and simplest way yet to manage customer relationships -- without software -- we have further extended our software-as-service leadership to deliver maximum benefit to our customers. We are pleased to be recognized for our efforts in replacing complex, expensive enterprise software with cost-effective, easy-to-use on-demand services that are built from the ground-up to deliver value instead of headaches."

Salesforce.com S3 allows the scalable, secure management of sales force automation, campaign management, customer service and support, as well as documents and files. Salesforce.com S3 is built on sforce, the new client/service application system, allowing it to be easily customized by tools from BEA (Nasdaq:BEAS), Borland, Microsoft (Nasdaq:MSFT), and Sun (Nasdaq:SUNW). The new salesforce.com TIBCO Integration server that is available to salesforce.com S3 customers offers out-of-the-box integration with almost every corporate system including SAP (NYSE:SAP), Oracle (Nasdaq:ORCL), PeopleSoft (Nasdaq:PSFT), and Siebel (Nasdaq:SEBL) applications. The culmination of more than four years of development, $100 million in research and infrastructure investment, and the addition of over 100 new features, salesforce.com S3 was immediately deployed by 6,700 salesforce.com customers to 93,000 salesforce.com users in 110 countries in 10 languages instantaneously, without the substantial cost, resource, and time investment associated with new releases of conventional enterprise software.

About salesforce.com

Salesforce.com is the world's leader in delivering software-as-service. It offers the award-winning salesforce.com family of on-demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. It has also introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered. Sforce allows business application developers to use the tools that developers already love, combined with Web services provided by sforce, to rapidly build and deploy applications at a substantially lower cost than ever before. Salesforce.com has received considerable recognition in the industry, including Editors' Choice and two Five-Star ratings from PC Magazine, two Deploy Awards from InfoWorld, Red Herring 100, Upside Hot 100, Investor's Choice Award from Enterprise Outlook, Editors' Choice from TMCLabs, Top 10 CRM Implementation from Aberdeen Group and InfoWorld's 2001 CRM Technology of the Year. The company has more than 6,700 customers in 110 countries running its services in 10 languages. Founded in 1999, salesforce.com is headquartered in San Francisco, with offices in Europe and Asia.

About TMC(TM)

Since 1972, Technology Marketing Corporation (TMC(TM)) has produced industry-leading trade magazines and events focused on technology and telecommunications. TMC(TM) publishes two magazines: Customer Inter@ction Solutions(TM) and Internet Telephony(R), two online publications, Planet PDA(TM) Magazine and BiometriTech(TM) Magazine, and a series of e-mail newsletters. TMC(TM) is also the first publisher to test new products in its own on-site laboratories, TMC Labs(TM), and provide factual and unbiased product reviews. TMC also produces INTERNET TELEPHONY(R) Conference & Expo, Planet PDA(R): The Enterprise PDA Event and BiometriTech Conference & Expo. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its Web site at www.tmcnet.com.

Salesforce.com and The End of Software are registered trademarks of salesforce.com, Inc., San Francisco, California. All other company and product names mentioned may be trademarks of the respective companies with which they are associated.

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