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BeVocal Integrates With Leading Solution Providers to Deliver Multi-Channel Self-Service; Integrated Solution Drives Down Wireless Carrier Costs and Increases ''Stickiness'' By Enabling the Rapid Delivery of Highly Targeted Services

Posted on: Monday, 3 April 2006, 09:00 CDT

BeVocal, the leading provider of hosted customer self-service solutions, today announced it has integrated with some of the top solution providers to the telecom industry to deliver a comprehensive multi-channel self-service solution to wireless carriers. The integration enables mobile operators to deliver a full suite of customer care applications, as well as product and service fulfillment capabilities, in one interface extendable across multiple channels including speech, SMS, WAP, J2ME, and BREW. BeVocal's integration partners include iLoop Mobile, Infospace, Qpass, VeriSign and Vesta Corporation.

With this solution, subscribers can gain access to a vast array of mobile voice and data services through a single carrier-branded user interface. This enables carriers to create a consistent, unified customer experience, thereby enhancing subscriber satisfaction and loyalty. Further, by leveraging the disparate pieces of customer insight from various platforms into one solution, BeVocal can deliver highly targeted offers to help wireless subscribers discover and purchase features and services that are uniquely suited to them.

"BeVocal has unparalleled integration, not only with carriers' core billing and provisioning systems, but also with best-of-breed solution providers that enable carriers to promote, fulfill, and provision services in the most intelligent, efficient way possible," said Mikael Berner, CEO of BeVocal. "With BeVocal's solution, carriers can do everything from up-selling ring tones on a typical customer care call, to providing for SMS-based purchase and provisioning of text messaging plans. By delivering targeted communications over subscribers' preferred channels of interaction, BeVocal helps carriers improve self-service rates, drive up ARPU, and increase customer stickiness."

BeVocal has integrated with the following partners' systems to enable best-in-class customer self-service:

-- iLoop Mobile - Mobile marketing management

-- Infospace - Content aggregation, provisioning and enablement

-- Qpass - Offer management, billing, customer care and revenue assurance for digital premium content and services

-- VeriSign - Integrated Billing and Provisioning

-- Vesta Corporation - Mobile payment solutions

"We are delighted to collaborate with BeVocal on the development and implementation of innovative and market leading mobile payment solutions in support of the top US wireless carriers," said Doug Fieldhouse, President and CEO of Vesta Corporation. "By connecting BeVocal's intuitive self-service interfaces to Vesta's payment and fraud prevention capabilities, prepaid wireless customers get a world-class user experience, increasing customer satisfaction and optimizing carrier revenue."

"The integration with BeVocal's hosted solution enables our carrier customers to rapidly grow their premium content services business," said Chase Franklin, Qpass CEO. "BeVocal expands the reach of content and services through their natural and intuitive interfaces, allowing subscribers to search ringtones by simply speaking the name of the song and artist they are looking for -- dramatically simplifying user navigation and improving uptake."

"The integration of our technologies enables better and faster customer service," Steve Koskie, iLoop Mobile CEO, commented, "our partnership brings the best of text and voice solution available anywhere."

The rapid proliferation of 3G content and services represents one of the most significant revenue generation opportunities available to wireless carriers today. The key challenges carriers face in pursuing this opportunity are to make such 3G services easily accessible to subscribers and to support them effectively as they use these services. BeVocal helps carriers surmount these challenges by integrating the capabilities of the industry's leading solution providers into a consolidated, consistent user experience that enables subscribers to get what they want, when they want it.

About iLoop Mobile

iLoop Mobile is the leading mobile application software company providing interactive mobile phone marketing initiatives and content distribution. Our suite of patent-pending products, Dimension Interactive, Dimension Subscription, and Dimension Storefront allows companies to create, connect, and control mobile phone campaigns across the Americas, Europe, and Asia. iLoop Mobile is privately held and is headquartered in San Jose, California. www.iloopmobile.com

About InfoSpace

InfoSpace, Inc. (NASDAQ:INSP) drives mobile media innovation. With one of the world's largest mobile content libraries, InfoSpace makes it easy for consumers to discover, personalize and enjoy their on-the-go experiences. The company uses its superior discovery, merchandising and technology capabilities to help facilitate the delivery of original and licensed content across hundreds of mobile devices and through multiple channels. InfoSpace also mobilizes brands and creates programming and revenue opportunities for mobile operators. The company's products and services have extensive reach in North America and Europe through carriers such as Cingular Wireless, Orange, Sprint Nextel, T-Mobile, Vodaphone, Verizon Wireless, and Virgin Mobile; in partnership with world-class brands such as Cablevision and Fox News; and through online Web sites such as Dogpile (Dogpile.com), which showcase the company's leading metasearch technology and key advertising partnerships with companies like Google, Yahoo!, Verizon SuperPages and Yellowpages.com.

About Qpass

Qpass is a leading digital commerce software and solutions company that enables the buying and selling of digital goods and services over any network. The Qpass platform manages hundreds of thousands of content applications and services across mobile, VoIP, and Wi-Fi networks. The company manages the entire digital commerce value chain including content management, merchandising, delivery, billing, settlement and customer care integration.

Qpass customers include Cingular Wireless, T-Mobile International, Vodafone, Sprint, SunCom, Alltel, US Cellular, and Skype. Qpass serves more than 175 million mobile subscribers and more than 60 million Web portal, Wi-Fi and VoIP users worldwide. Qpass processes tens of millions of premium services transactions per month and has processed more than 400 million premium downloads since inception, representing more than US$1Billion in gross retail consumer sales.

Qpass is privately-held and has headquarters in Seattle, Washington, and Vienna, Austria.

About VeriSign

VeriSign, Inc. (Nasdaq:VRSN), operates intelligent infrastructure services that enable and protect billions of interactions every day across the world's voice and data networks. Additional news and information about the company is available at www.verisign.com.

About Vesta Corporation

Vesta is a pioneer and worldwide leader in virtual commerce. Vesta utilizes proprietary authentication and fraud screening measures in managing its telecommunications and financial services clients' virtual (phone and Web) payment programs, and provides a secure, privacy-assured payment alternative to end users. Vesta has been recognized by Inc. magazine as one of America's fastest growing privately owned companies for five years running. Vesta's clients include AT&T, Cingular Wireless, T-Mobile USA, MCI, IDT, Sprint, and Firefly Mobile. For more information on Vesta Corporation, visit www.trustvesta.com or email info@trustvesta.com.

About BeVocal

BeVocal is a leading provider of hosted customer self-service solutions. BeVocal's automated next generation solutions help its clients make the most of every self-service customer contact, enabling them to reduce the costs of customer care, increase revenues, and raise customer satisfaction.

Delivering a rich suite of integrated Voice, Web, and wireless data applications, BeVocal provides the only complete self-service solution for the total customer lifecycle. Clients can achieve immediate impact across all key business metrics -- including operating cost reductions, revenue increases, churn decreases, and elevated levels of customer satisfaction. BeVocal's award-winning solutions are deployed on a carrier-grade hosting network to answer, automate, and route customer self-service interactions across a variety of customer-selected self-service channels.

Source: Business Wire

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