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Mobile Automation and Expertcity Announce Strategic Partnership for Enhanced Live-Support Solution

Posted on: Wednesday, 11 February 2004, 06:00 CST

Expertcity, Inc. Laura McCormick, 805-690-6435 laura@expertcity.com or Heidi Wieland, 805-690-6481 heidiw@expertcity.com or Mobile Automation, Inc. Alex Maleki, 310- 914-9603 amaleki@mobileautomation.com or Connect Public Relations Matt McGhie, 801-373-7888 mattm@connectpr.com

With GoToAssist, Mobile Automation Enhances Cost-Cutting Solution for Managing Corporate Computing Assets

Expertcity, Inc., a leader in secure, managed remote-access and customer-support solutions, announced today it has entered into an OEM and distribution partnership with Mobile Automation, Inc., a leading provider of mobile-systems management software and services. With Expertcity's GoToAssist(TM), Mobile Automation will offer an enhanced support solution for cost-effective corporate-asset management and inventory control.

"We chose to seamlessly integrate GoToAssist into Mobile Automation's Lifecycle Management Suite(TM) because it enables IT to easily and rapidly manage remote and mobile PC and laptop users who sit behind multiple firewall environments," states Mark Bell, vice president of worldwide sales at Mobile Automation. "This enhanced solution offers persistent, reliable connectivity that enables providers to effectively maintain service-level agreements, thus resulting in high customer satisfaction, loyalty, competitive advantage and greater profitability."

With GoToAssist, Mobile Automation's client base of direct corporate customers, managed service providers and IT outsourcers gains an award-winning remote-support solution for managing the entire enterprise, regardless of device, location or type of connection. Users can now take advantage of combined features that include patch management, detailed inventory discovery, software distribution, remote control and migration capabilities -- all from a single console.

"We are delighted to partner with such a recognized leader in cost-effective, high-performance IT-management solutions," says Shannon Jessup, director of channel partner programs at Expertcity. "We look forward to building a rewarding partnership with Mobile Automation as it expands its business using GoToAssist in the Mobile Lifecycle Management Suite."

Expertcity's channel partner program offers GoToAssist and GoToMyPC(TM), Corporate remote-access managed services that are designed to seamlessly integrate into service-level agreements. The program offers award-winning support, training and market- development funds for CRM providers, solution providers and resellers to co-market its solutions. Expertcity's channel partner program is the winner of numerous awards for excellence including VARBusiness magazine's five-star rating for program value, support and training. Expertcity has partnered with more than 300 solution providers, including CDW (Nasdaq:CDWC), Insight (Nasdaq:NSIT), SoftChoice (TSX:SO) and Software Spectrum (Nasdaq:LVLT). For more information about Expertcity, please visit www.expertcity.com.

About Mobile Automation, Inc.

Mobile Automation develops mobile-lifecycle management solutions that extend the reach of traditional LAN-focused IT organizations to include user management on WAN and wireless networks. Founded in 1997, Mobile Automation provides award-winning tools for centrally managing software distribution, patch management, application self- healing, asset inventory and remote control functionality on all key mobile platforms, as well as on LAN-based computers. These platforms include all Windows OS for PCs and Pocket PC, Windows CE, Palm OS and Blackberry for handheld devices. Additionally, Mobile Automation's Mobile Migration Manager(TM) allows companies to migrate remote users to Windows 2000 or XP along with user documents and settings. For more information, call 310-914-9603, email sales@mobileautomation.com or visit www.mobileautomation.com.

About Expertcity

Expertcity, Inc. is the leading provider of managed real-time Web- based remote-access and customer-support technologies. The company's award-winning screen-sharing technology enables users to securely view and control a remote computer. Expertcity offers two products: GoToAssist, a complete managed service that enables support centers and help desks to rapidly and seamlessly deliver virtual on-site support, and GoToMyPC, a remote-access solution that enables individual users and enterprises, through the GoToMyPC Corporate managed service, to access and work on their PCs from any Internet location. The products consistently win best-in-class awards and reviews, including PC World's World-Class Award, PC Magazine's Editor's Choice Award, Customer Inter@ction's coveted CRM Excellence Award, Network World's Category Breaker Award and CNET's prestigious Editors' Choice Award. Expertcity has more than 4,000 corporate clients worldwide, including Cisco Systems, Siemens, Sun Microsystems, Verizon, Best Software, Intuit, Cablevision and Microsoft Business Solutions. Founded in 1997, Expertcity is privately held, with financial backing by Sun Microsystems, CNET, Bertelsmann Ventures and SoundView Ventures. The company is headquartered in Santa Barbara, Calif., with its European operations based in the UK. In December 2003, Citrix Systems, Inc. (Nasdaq:CTXS) signed a definitive agreement to acquire Expertcity. The transaction is expected to be completed in the first quarter or early in the second quarter of 2004.

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