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Health Care Providers, Their Clients and Communities Benefit From CareTouch(TM) Service, Anchored By VoiceGenie(R); ''Faith'' Reassures Residents' Family and Friends Through Enhanced Communications

Posted on: Wednesday, 5 April 2006, 09:00 CDT

VoiceGenie Technologies Inc., the proven performance leader in standards-based IVR software platforms powering customer contact solutions, and CareTouch Communications, a provider of innovative communication services within the health care industry, today announced a unique voice application service, "CareTouch(TM)", designed to improve communications and information between health-care providers and their clients' family and friends

"Faith," the voice of CareTouch(TM), provides personalized updates and other reassuring information, in a friendly, conversational tone to pre-approved callers. This enables health care providers to communicate more effectively with the family and friends (the "community") of residents of managed health facilities, including hospitals, rehabilitation facilities and long term care facilities, all within the bounds set by the U.S. Health Insurance Portability and Accountability Act (HIPAA). Information is relayed based on a schedule defined by each community member.

"For Faith to be accepted by concerned communities, it needed to provide information in a friendly yet confident and easily-understood voice that never falters," said Bill McCulloch, Chief Technology Officer of CareTouch. "Clearly, the acceptance and ongoing use of CareTouch(TM) required a platform that was highly reliable, could scale to accommodate millions of resident accounts and their communities, and which delivered crystal-clear calls in an outbound environment. The only system that met our stringent quality criteria was VoiceGenie 7, which we selected to be our platform. It has more than fulfilled our expectations, ensuring our reputation as a quality service provider to the health care industry in the process."

Health Systems, Inc. of Missouri is one customer using CareTouch to effectively communicate to over 1100 family members. Facilities operated by Health Systems across Missouri rely on CareTouch and its VoiceGenie platform to deliver fully customizable messages regarding the health status, social activity involvement and other pertinent information about residents to their family and friends using inbound and outbound messages delivered by Faith.

"With HIPAA requiring authentication for the dissemination of health care information, and the telephone remaining the simplest and most familiar of interfaces, we are proud that CareTouch Communications chose our platform to deliver their innovative and inspiring service application," said Frank Tersigni, VP of Marketing and Business Development at VoiceGenie. "Health care in general and long-term care for the elderly are ongoing concerns for many North Americans, and the peace of mind provided by the CareTouch(TM) service goes a long way to inspiring confidence in the health care industry."

About CareTouch Communications

Headquartered in Colorado, CareTouch is a state-of-the-art communications service that helps healthcare providers communicate more effectively with a resident's community of family and friends. CareTouch delivers fully customizable and easily understandable messages and associated educational information, securely and conveniently, while complying with HIPAA privacy regulations.

More information can be found on the company's web site at www.caretouch.net

About VoiceGenie Technologies Inc.

VoiceGenie IVR software platforms provide the most flexible open standards infrastructure for supporting next-generation speech-enabled contact centers. VoiceGenie's platform is renowned for excellence in VoiceXML and also supports other emerging standards such as CCXML, X+V, SIP and MRCP. Deploying speech solutions with the VoiceGenie platform results in the lowest total cost of ownership and the best overall solution in terms of reliability and performance.

VoiceGenie software powers some of the largest IVR deployments in the world. Our customers include leading organizations such as Scotiabank, Sony, AIG, AT&T, Air Canada, Bank of New York, Bell Canada, Citibank, Eastman Chemical, France Telecom, Hertz Germany, India Times, Merck, Motorola, Netflix, New York Daily News, SCANA, Suncoast Media, Ticketmaster, TV Guide, Tyco, Verizon, and many others.

More information can be found on the company's web site at www.voicegenie.com

Source: Business Wire

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