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Leading U.S. Wireless Carrier Turns to Intervoice to Improve Customer Self-Service

Posted on: Thursday, 13 April 2006, 12:00 CDT

Intervoice, Inc. (Nasdaq:INTV), a world leader in converged voice and data solutions, today announced that a leading wireless carrier has chosen Intervoice's Voice Interaction Platform to enhance its customer self-service offering with speech technology. When calling into the customer service center to pay bills, check available minutes or verify account balances, wireless subscribers will now be able to interact with basic verbal commands rather than use the telephone keypad to complete transactions. This enables subscribers to quickly and easily access information they want, through a natural interface, when they want it, without having to wade through cumbersome menus, get on the Internet or wait to speak with an agent.

This leading wireless carrier turned to Intervoice because of its flexible and highly scaleable standards-based voice platform as well as Intervoice's ability to support the carrier's new "virtual agent" self-service offering. Intervoice's voice platform easily met the carrier's requirement for processing over 120 million customer service-related calls per year. In addition, Intervoice was able to meet very specific requirements for developing a carrier-branded "virtual agent" who represents the company's unique brand and image and appropriately reflects the style, scope and preferences of its customers. Designing the "virtual agent" was possible with Intervoice's flexible Voice User Interface (VUI), the technology that facilitates the subscribers' interaction with the customer self-service system. Intervoice also offered a world-class design team known for its innovative VUI design work for enterprises across the globe.

"From ATMs to self-check out stands at grocery stores, consumers have become accustomed to helping themselves," said Bob Ritchey, president and CEO of Intervoice. "Consumers are no different when it comes to dealing with their wireless carrier provider. Intervoice has a proven track record of helping many of the world's leading wireless carriers answer this growing trend by providing the best possible customer self-service experience to their subscribers."

About Intervoice

Intervoice, Inc. (Nasdaq:INTV) provides leading enterprises and network operators with the platform, software, applications and services necessary to optimize the customer experience through voice automation solutions. Omvia(R), the open, standards-based Intervoice product suite, offers unparalleled flexibility for advanced multi-media messaging, portal, IVR and payment applications. The Company's two market units focus on enterprise and network markets, providing solutions that improve operational efficiencies, drive revenue and increase customer satisfaction and loyalty. Building on more than 20 years of systems integration and service delivery experience, the Professional Services Agility Suite from Intervoice is designed to provide proven best practices toward design, implementation, and optimization of voice applications. Intervoice systems have been proven in more than 23,000 implementations worldwide at companies across a variety of industries including: Ameritrade, Amtrak, Atmos Energy, Citibank, CSX Transportation, MasterCard, O2, Rogers Wireless, SBC, Travelocity, Verizon and Vodafone. A Microsoft Certified Partner and Certified Partner for Learning Solutions, Intervoice is headquartered in Dallas with offices in Europe, the Middle East, South America, Africa and Asia-Pacific. For more information, visit www.intervoice.com.

Source: Business Wire

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