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KNOVA Awarded "2006 Service Award" for Web Self-Service By CRM Magazine

Posted on: Tuesday, 18 April 2006, 09:01 CDT

KNOVA Software, Inc.(TM) (OTC BB: KNVS), a leading provider of Service Resolution Management applications, today announced that KNOVA was recognized as one of only two leaders in the Web-Support Services category of CRM Magazine's 2006 Service Awards.

Each year, CRM Magazine recognizes the industry's leading companies that are spearheading the CRM industry. The overall award rating is based on a composite score of CRM revenues; year-over-year revenue growth; and analyst ratings for customer satisfaction, depth of functionality, and company direction. In the April edition of the magazine, editors rated KNOVA highest for both product functionality and company direction.

Excerpts from the magazine's award coverage include:

 --  "Compared with its competitors KNOVA has the broadest self-service and     knowledge management capabilities, plus strong architecture that should     become even more robust with additional releases later this year."      --  "KNOVA has really set the tone for the industry in this space of Web-     support Services. They need only to execute what they already put into     motion, and they will be fantastic."      --  "KNOVA's applications have been highlighted in several analyst     reports, based mostly on its reputation for brand, delivery and     technology."      --  "Analysts say KNOVA's level of service is most consistent of all of     the leaders and its vision of solving a business problem is clear."

"This prestigious award from CRM Magazine further validates KNOVA's product differentiation and market leadership in web self-service," commented Ben Kaplan, VP of marketing for KNOVA Software. "Optimizing the customer service experience requires both best-in-class search technology and rich, process-driven applications. KNOVA will continue to innovate, powering adaptive customer experiences that deliver real ROI and improve customer satisfaction."

About KNOVA 6.5

KNOVA 6.5, KNOVA's award-winning application suite, is built on a next-generation search and knowledge management platform. KNOVA 6.5 applications include:

 --  KNOVA Contact Center: An assisted-service application that automates     the resolution process for customer service agents and support analysts --  KNOVA Self-Service: A next-generation self-service application that     enables customers to help themselves with a personalized, proactive self-     service experience --  KNOVA Forums: An integrated forums application for peer-service that     enables customers to help each other while providing valuable feedback --  KNOVA Field Service: A knowledge-empowered mobile support application     that enables service professionals to quickly resolve customer issues on-     site --  KNOVA Knowledge Desk: A robust knowledge management solution that     empowers service desks to quickly resolve problems and questions.      

About KNOVA Software

KNOVA Software is a leading provider of Service Resolution Management applications that reduce service costs, increase revenues and improve customer satisfaction. Built on a next-generation search and knowledge management platform, KNOVA's suite of knowledge-empowered customer service applications automate the resolution process across multiple channels including contact centers, help desks, email and self-service sites. Industry leaders including EDS, Ford, HP, H&R Block, Novell, Merrill Lynch, McAfee, Reuters and QUALCOMM rely on KNOVA's award-winning solutions to deliver world-class customer service. KNOVA Software is headquartered in Cupertino, Calif. For more information, visit www.KNOVA.com.

KNOVA Software, KNOVA, KNOVA 6, KNOVA 6.5, KNOVA Contact Center, KNOVA Self-Service, KNOVA Forums, KNOVA Field Service and KNOVA Knowledge Desk are trademarks of KNOVA Software, Inc. All other trademarks are properties of their respective owners.

Under the safe harbor provisions of the Private Securities Litigation Reform Act of 1995, statements in this press release that are not historical facts, including those statements that refer to KNOVA Software's plans, prospects, expectations, strategies, intentions, hopes and beliefs and the expected benefits of the use of KNOVA's products are forward-looking statements. These forward-looking statements are not historical facts and are only estimates or predictions. Actual results may differ materially from those projected as a result of risks and uncertainties detailed from time to time in the company's Securities and Exchange Commission filings. Any forward-looking statements are based on information available to the company today and the company undertakes no obligation to update publicly any forward-looking statements, whether as a result of future events, new information, or otherwise.

 Contact:  Michele Mehl KNOVA Software 425-205-9444 Contact via http://www.marketwire.com/mw/emailprcntct?id=1649A88002A3094D  

SOURCE: KNOVA Software

Source: MARKET WIRE

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