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Technology Professional Services Association Inaugural Summit Proves Importance of PS in Technology Companies

Posted on: Thursday, 20 April 2006, 21:00 CDT

High-Profile Executives Address Challenges of Delivering Professional Services that Successfully Meet Needs of Customers and Financial Needs of Shareholders

The Technology Professional Services Association (TPSA) concluded its inaugural Summit last week in San Diego. More than 140 senior services executives from leading technology companies gathered to address the challenges of delivering technology professional services that successfully meet the business needs of customers and the financial needs of shareholders. The success of the event underscores the importance of PS in technology companies.

"Both the attendance at our inaugural Summit and the tremendous growth in our membership since our launch in September shows the growing importance of PS in today's technology companies," said Thomas Lah, TPSA executive director. "Knowing the sharing of information and collaboration among Summit attendees will ultimately increase successful implementation and adoption of technology by customers is the realization of the TPSA mission."

"I was pleasantly surprised by the robust turnout and content for the inaugural summit meeting. The presentations were incredibly relevant and it's nice to be able to network with many highly talented folks that are faced with very similar challenges. We can all help each other, which will, in turn, help our industry," said Ken Kaisen, VP/General Manager of Avaya Consulting and Systems Integration.

"The TPSA Summit exceeded my expectations. The presentations were first class, thought provoking and relevant to my own company's business challenges," said Mark Hodges, DVP, Customer Support and Operations, PTC. "In addition, the Summit provided a rare and valuable opportunity to meet with peers from other companies and discuss common issues and concerns. I look forward to participating in future events."

The TPSA Summit was highlighted by keynotes from CA and salesforce.com, as well as a special presentation on "Technology Adoption: 2006" by noted author Geoffrey Moore. An in-depth discussion of analyst perceptions of the technology professional services industry was presented by Neuberger Berman Technology Management and Satori Funds.

Sessions featured presentations from TPSA members Cisco Systems, Convergys, EMC, Genesys Telecommunications Laboratories, GlassHouse Technologies, IKON Office Solutions, QuickArrow and Software AG. Also included was content from Lucent and TPSA Task Force updates on Economic Impact Analysis, Intellectual Asset Management and Best Practice Accounting Principles.

TPSA was launched in September 2005 and in a relatively short time has grown its membership to 41 companies, including Avaya (NYSE:AV), BEA Systems (Nasdaq:BEAS), Borland Software (Nasdaq:BORL), CA (NYSE:CA), Cisco Systems (Nasdaq:CSCO), Convergys (NYSE:CVG), Deltek Systems, Diebold (NYSE:DBD), EMC (NYSE:EMC), Genesys Telecommunications Laboratories (an Alcatel company), GlassHouse Technologies, Hitachi Data Systems, Hyperion Solutions (Nasdaq:HYSL), IKON Office Solutions (NYSE:IKN), ILOG (Nasdaq:ILOG), Juniper Networks (Nasdaq:JNPR), Mentor Graphics (Nasdaq:MENT), Mercury (Nasdaq:MERQ), MRO Software (Nasdaq:MROI), NCR (NYSE:NCR), NEC Solutions (America) (Nasdaq:NIPNY), Network Appliance (Nasdaq:NTAP), Nuance Communications (Nasdaq:NUAN), OpenAir, Parametric Technology Corporation (Nasdaq:PMTC), Peregrine Systems (OTC:PRGN), Primavera Systems, Progress Software (Nasdaq:PRGS), QuickArrow, Rolta International, salesforce.com (NYSE:CRM), SBI Enteris, Softrax Corporation, Software AG, Spotfire, Sterling Commerce, Sun Microsystems (Nasdaq:SUNW), Taleo Corporation (Nasdaq:TLEO), Tenrox, Toshiba America Business Solutions and Xerox (NYSE:XRX).

Leveraging its influential membership, TPSA serves as a pre-eminent thought leader and issues advocate, providing insights and trend analysis to the media, industry and business community-at-large on all matters related to technology professional services. The organization will soon release the latest results of its ongoing Benchmark Study and The Service 50, an aggregation and analysis of publicly reported financial data, with a focus on trends in services revenues, margins and contributions to total corporate revenue. The next TPSA Summit is scheduled for November 12-14, 2006, in Washington, DC.

For TPSA community resources, including important industry news and key financial trends, TPSA programs and member benefits, visit www.tpsaonline.com.

About TPSA

The Technology Professional Services Association (TPSA) is the first and only organization for executives who create, produce, deliver, manage, measure and optimize technology services in the world's leading corporations. Member companies represent a diverse group of market segments, including hardware and software products, systems integration, on-demand hosted applications, and value-added solutions. Through membership collaboration and management expertise, TPSA provides the information, concepts, models and best practices required for success in the critical professional services component of the technology enterprise. TPSA is part of the Point B group of associations. For over 16 years, Point B has successfully managed industry groups, including the Service & Support Professionals Association (SSPA). More information on TPSA can be found at www.tpsaonline.com.

Source: Business Wire

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