BellSouth Earns Top Honors in J.D. Power and Associates Business Local and Long Distance Telephone Service Satisfaction
Posted on: Wednesday, 26 April 2006, 12:00 CDT
ATLANTA, April 26 /PRNewswire/ -- BellSouth announced today that it ranks highest in satisfying business customers with both local and long distance telephone service, according to the J.D. Power and Associates 2006 Major Provider Business Telecommunications Voice Services Study(SM) released today.
"The telecommunications market is shifting with the introduction of new technologies, and businesses rely on trusted providers to guide them through these transitions, ensuring continuity of service for customer business operations," said Dick Anderson, vice chairman and president - Business Markets, BellSouth. "It is clear that businesses have confidence in the account teams and robust product portfolio that BellSouth provides for its customers."
The J.D. Power and Associates 2006 Major Provider Business Telecommunications Voice Services Study measures satisfaction among small, mid-size and large business customers in the U.S. with both local and long distance telephone service providers. Overall satisfaction is measured using seven factors: performance and reliability; billing; sales representatives/account executives; company image; cost of service; offerings and promotions; and customer service.
BellSouth ranks highest in overall satisfaction among both local service providers and long distance service providers. The company led all local service providers in six of the seven factors: customer service; billing; performance and reliability; sales representatives/account executives; company image; and offerings and promotions. BellSouth led all long distance service providers in five of the seven factors: billing; performance and reliability; sales representatives/account executives; company image; and offerings and promotions.
"J.D. Power and Associates surveys are well-recognized indicators of service excellence across industries," said David Scobey, president - Retail Markets, BellSouth. "BellSouth has a passionate focus on customer service and is dedicated to delivering unmatched product performance and network reliability to businesses. The study results are consistent with company strategy and recognize the hard work of BellSouth employees who serve customers each day."
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors including market research, forecasting, consulting, training and customer satisfaction. The firm's quality and satisfaction measurements are based on responses from millions of consumers annually. J.D. Power and Associates is a business unit of The McGraw-Hill Companies.
About BellSouth Corporation
BellSouth Corporation is a Fortune 500 communications company headquartered in Atlanta, Georgia. BellSouth has joint control and 40 percent ownership of Cingular Wireless, the nation's largest wireless voice and data provider with 55.8 million customers.
Backed by award-winning customer service, BellSouth offers the most comprehensive and innovative package of voice and data services available in the market. Through BellSouth Answers(R), residential and small business customers can bundle their local and long distance service with dial-up and high-speed DSL Internet access, satellite television and Cingular(R) Wireless service. For businesses, BellSouth provides secure, reliable local and long distance voice and data networking solutions. BellSouth also offers print and online directory advertising through The Real Yellow Pages(R) and YELLOWPAGES.COM(TM) from BellSouth.
BellSouth believes that diversity and fostering an inclusive environment are critical in maintaining a competitive advantage in today's global marketplace. More information about BellSouth can be found at http://www.bellsouth.com/.
BellSouth Corporation
CONTACT: Todd Smith of BellSouth Media Relations, +1-404-829-8723, ortodd.smith@bellsouth.com
Web site: http://www.bellsouth.com/
Company News On-Call: http://www.prnewswire.com/comp/095650.html
Source: PRNewswire
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