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newScale Enhances IT-Business Relationship Management With Release of newScale AlignmentCenter 2006; IT Organizations Can Rapidly Define and Publish Standard Service Offerings

Posted on: Tuesday, 2 May 2006, 09:00 CDT

newScale(R), Inc., the market leader in IT Service Catalog and Service Portfolio Management software solutions, today announced the general availability of newScale AlignmentCenter(TM) 2006. newScale AlignmentCenter enables IT organizations to rapidly deliver a business-oriented, ITIL(R)-compliant Service Catalog -- in support of the ITIL service level management and business relationship management processes.

"Business decision-makers now expect financial transparency, consistent and predictable service quality, and visibility into the business benefits provided by IT," said Mark Hamilton, vice president of marketing, newScale, Inc. "newScale AlignmentCenter enables CIOs and IT operations executives to effectively communicate what services IT provides to the business -- helping IT to become a better business partner and addressing the perennial IT-business alignment challenge."

With newScale AlignmentCenter 2006, IT executives and IT relationship managers can use the Service Catalog to define service offerings, manage agreements, and communicate the value delivered by IT to internal business customers. This new release extends the capabilities of newScale AlignmentCenter, enabling IT organizations to:

-- Quickly Define a Standard IT Service Portfolio: IT organizations can easily create business-relevant descriptions of each IT service offering, including associated service components, objectives, service providers, pricing, cost drivers, and other details. And rather than starting from scratch, it is often desirable to import Service Catalog content that has already been defined in another environment. New functionality enables IT organizations to import service definitions from third-party tools. -- Easily Configure Service Content for Publishing: Communication is a major goal of the IT Service Catalog. To ensure that the portfolio of IT service offerings maps to business needs, IT relationship managers need the ability to publish different service variations for different business audiences. This release makes it easy to configure the structure and presentation of the IT Service Catalog with greater flexibility for modifying the service hierarchy, layout, and classifications. After services have been published, business unit executives can view their available service options, service levels, and corresponding cost implications -- in order to make informed decisions about budgeting IT services for their respective organizations. -- Create Business-Relevant Agreements: IT relationship managers and their internal customers can create tailored IT-business agreements, define objectives that relate to key business drivers, forecast demand based on historical consumption, and establish prices. A new wizard-driven, best-practices approach guides business executives through the process of initiating agreements in a self-service mode. A new formula editor provides dynamic computation of quantity and price -- enabling various "what-if" scenarios, so that users can change one variable (e.g., service level) and see the implication on other variables (e.g., price). -- Track IT Service Quality and Cost: Once an agreement is in place, relationship managers and business executives can monitor performance against shared objectives and targets. They can track actuals relative to agreed-upon budgets, and monitor the actual consumption, service charges, and SLA compliance associated with each IT service offering. With this new release, newScale has expanded support for importing usage data from external systems. This allows for easy aggregation of usage data collected in various other systems and spreadsheets. With this release, relationship managers can import this usage data and correlate it with the estimates in the agreements to track consumption and SLA compliance at a more granular level.

newScale AlignmentCenter 2006 is available today with a selling price of $150K and up for a Fortune 500 company. newScale AlignmentCenter can be deployed by itself as a business-oriented Service Catalog -- or as a complement to the transaction-oriented Service Catalog solution available through newScale RequestCenter(R) 2006.

About newScale, Inc.

newScale, Inc. is the leader in Service Portfolio Management and IT Service Catalog software solutions for Global 2000 companies, with more than one million users worldwide. newScale solutions enable IT and other service organizations to catalog their portfolio of services, govern demand for services, manage delivery of services, and optimize service quality. newScale customers -- including twenty percent of the Fortune 50 -- benefit from increased operational efficiency, reduced costs, improved service levels, and greater IT/business alignment. For more information, please visit the newScale Web site at www.newscale.com or call 650-403-7700.

Editor's Note: All newScale brand and product names are trademarks or registered trademarks of newScale, Inc. in the U.S. and other countries. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.

Source: Business Wire

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