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USDTV Launches CSG Systems' Industry-Leading Customer Care and Billing Applications

Posted on: Tuesday, 2 May 2006, 15:00 CDT

Implementing State-of-the-Art Customer Care and Billing Applications Provides USDTV with Tools to Strengthen Customer Relations and Manage Growth

U.S. Digital Television, LLC (USDTV), the nation's leading low-cost, all-digital wireless cable alternative, today announced it is deploying state-of-the-art customer care and billing solutions from CSG(R) Systems. CSG is the cable and satellite industry's leading supplier of customer care and billing solutions and provides USDTV with the tools to build strong customer relations and manage growth as it expands into new markets.

"Implementing CSG's Advanced Convergent Platform (ACP) is an important step for USDTV. We have always placed great importance on building strong customer relationships in our effort to provide exceptional service," said Steve Lindsley, Chief Executive Officer of USDTV. "We are adding hundreds of customers each day in our four markets and CSG's proven applications will enhance our ability to quickly and efficiently manage our growth as well as enable the company to expand into new markets."

CSG's solution will be integrated into the entire customer acquisition process, including installation, service and billing procedures. This will allow the company's sales force, customer service department, billing department and management team to work from the same platform, creating an effective and efficient work environment.

"Not only are our customers very satisfied with our affordable services, they are also getting the word out by telling their friends and family about our excellent picture quality and unique program selection," said Mr. Lindsley. "As we continue to grow, it is crucial for our success to have a well-organized technology platform from which our entire company can collaborate and seamlessly manage growth."

"USDTV opens an exciting new segment in the video market, and the company will need solutions that help its team provide excellent customer care for subscribers, while being able to scale to manage new customer growth," said Mike Scott, President of Broadband Services, CSG Systems. "CSG ACP is well-suited to manage these requirements and we are pleased to be working with USDTV as they expand their business."

About USDTV

U.S. Digital Television was formed in 2003 as the first "over-the-air" terrestrial digital subscription TV service in the United States and offers consumers a low-cost alternative to cable. The service is broadcast to customers for $19.95 a month, using the digital signals of local TV station partners. Customers receive USDTV with a standard VHF/UHF antenna and a propriety digital TV converter box. The USDTV service includes all the local and national broadcast channels from networks like ABC, CBS, FOX and NBC, along with many leading cable networks such as, Fox News Channel, ESPN, ESPN2, Discovery, TLC, The Disney Channel, Toon Disney, Lifetime, Lifetime Movie Network, HGTV, The Food Channel and Starz. USDTV averages 30 all-digital channels per market and enables viewers to receive high-definition pictures and surround sound, when available from their local broadcast stations. The USDTV set-top-box produces a DVD quality picture on any TV and an HD quality picture and digital surround sound on an HD-Ready TV with home theater equipment. U.S. Digital Television, LLC was formed in 2005 with investments from Fox Television Stations, Inc., Hearst-Argyle Television, Inc., LIN TV Corp., McGraw Hill Broadcasting, Morgan Murphy Stations, and Telcom DTV, LLC. The company currently serves subscribers in Dallas/Fort Worth, Salt Lake City, Albuquerque, and Las Vegas. USDTV is headquartered in Salt Lake City, Utah. www.usdtv.com

About CSG Systems

Headquartered in Englewood, Colorado, CSG Systems International (NASDAQ: CSGS) is the leading provider of outsourced billing, customer care and print and mail solutions and services supporting the North American cable and direct broadcast satellite markets. CSG's solutions support some of the world's largest and most innovative providers of bundled multi-channel video, Internet, voice and IP-based services. CSG's unique combination of solutions, services and expertise ensure that cable and satellite operators can continue to rapidly launch new service offerings, improve operational efficiencies and deliver a high-quality customer experience in a competitive and ever-changing marketplace. For more information, visit our website at www.csgsystems.com.

USDTV >> TV For People

Source: Business Wire

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