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UNICCO Service Company Earns the 2006 Frost & Sullivan Customer Service Innovation Award for Integrated Facility Management Services

Posted on: Thursday, 4 May 2006, 09:04 CDT

PALO ALTO, Calif., May 4 /PRNewswire/ -- Frost & Sullivan has selected UNICCO Service Company as the recipient of the 2006 Customer Service Innovation Award in the integrated facilities and management services market. UNICCO (http://www.unicco.com/ ) is a customer-centric organization that uses cutting-edge technology to deliver greater value to its customers.

Each year, this Award is presented to a company that exhibits excellence in customer service innovation within the industry. The recipient company has developed and implemented new customer care systems that set unprecedented standards for customer interaction, timely response, and/or attention to customer needs. The company has implemented a system that effectively responds to the perceived needs of its end users.

UNICCO is an integrated facilities services company that offers comprehensive custodial, maintenance and operations services to commercial, industrial, educational and governmental organizations. The industry segment is highly competitive with both large national players and local companies.

UNICCO facilities services delivery model is built on a highly skilled management team and is supported by corporate-wide best-practices safety and training programs. For UNICCO, technology is a strategic differentiator that delivers higher levels of service and provides its customers with better reporting and integration.

UNICCO's PDA-based inspection system is a key component of its quality management program. Called UNI-Q(R), the proprietary palmtop-based software automates facilities inspection performance measurements and automatically tracks areas for improvement.

"This mobile handheld multi-channel inspection tool is based on a 'sync and go' approach and has enabled UNICCO's 300 site inspectors to service clients more efficiently," says Frost & Sullivan Research Analyst Jorge Moreno. "The investment UNICCO has made in the quality inspection system and technology to gain customer satisfaction is a key differentiating factor in creating customer loyalties."

The company also pioneered integrated call center and facilities management through a Web portal, called myUNICCO.com. It gives customer management, UNICCO supervisors and managers a single portal to review and report performance metrics in order to continuously improve performance efficiencies.

These technologies enable UNICCO customers to gain easy access to services, data, and updated information. Customers garner better value at lower costs for their integrated facility management services needs.

Another differentiator for UNICCO is its unmatched dedication to environment-friendly facilities management. UNICCO has implemented an innovative environmental cleaning regimen, called UNICCO GreenClean(SM), which uses advanced, environmentally preferable equipment and chemicals. The GreenClean program includes extensive staff training, as well as information and education programs for UNICCO's customers. This program can also help customers acquire certification by U.S. Green Building Council (USGBC) under the Leadership in Energy and Environmental Design (LEED) Green Building Rating System.

UNICCO's entire service offering is based on leveraging technology to increase the quality and value of its services. Relentless focus on customer satisfaction through the implementation of new technologies in support of site inspections is one of UNICCO's key focus areas.

"UNICCO utilizes technology for advancing its business rather than using it as just another support infrastructure," notes Moreno. "A customer retention rate of 95 percent is a testament to the company's ability to render high quality services with sound value-added incentives."

About UNICCO

UNICCO Service Company, based in Newton, Mass., is one of North America's largest integrated facilities services companies with more than 18,000 employees and $700 million in annualized revenues. The privately-held company has over 55 years of facilities outsourcing experience and maintains an industry-leading 95% customer retention rate. UNICCO offers maintenance, operations, cleaning, lighting and administrative/office services for government, corporate and multi-tenant office, education, retail, industrial and public venue facilities. The company is also committed to green services through its UNICCO GreenClean program. It delivers on the commitment through collaboration with leading edge partners and the use of green products and best practices, as well as through customer awareness programs. UNICCO's advanced facilities technologies include the myUNICCO.com portal, UNI-Q palmtop inspection system, eProcurement, and a 24x7 national call center. For further information, call 888-751-9100 or visit http://www.unicco.com/ .

Information on the UNICCO GreenClean program is available at: http://www.greencleaning.com/ .

About Frost & Sullivan

Frost & Sullivan, a global growth consulting company, has been partnering with clients to support the development of innovative strategies for more than 40 years. The company's industry expertise integrates growth consulting, growth partnership services, and corporate management training to identify and develop opportunities. Frost & Sullivan serves an extensive clientele that includes Global 1000 companies, emerging companies, and the investment community by providing comprehensive industry coverage that reflects a unique global perspective and combines ongoing analysis of markets, technologies, econometrics, and demographics. For more information, visit http://www.awards.frost.com/ or http://buildingtechnologies.frost.com/ .

Contact: Stacie Jones 210.247.2450 Stacie.jones@frost.com

Frost & Sullivan

CONTACT: Stacie Jones of Frost & Sullivan, +1-210-247-2450, orStacie.jones@frost.com

Web site: http://www.frost.com/http://www.awards.frost.com/http://buildingtechnologies.frost.com/http://www.unicco.com/http://www.greencleaning.com/

Source: PRNewswire

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