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AlarmPoint Systems Releases Standard and Professional Products on Next-Generation AlarmPoint(R) Platform

Posted on: Tuesday, 16 May 2006, 09:04 CDT

Fully Web-Based AlarmPoint Products Provide Powerful Event Notification and Resolution Capabilities for SMB and Enterprise Customers

AlarmPoint Systems announced today the addition of two software products, AlarmPoint(R) Standard and AlarmPoint(R) Professional, to the next-generation AlarmPoint platform known for its people-focused notification that finds the IT incident "resolver" or service owner and enables resolution. With 100% web-based administration of any system component, managing user profiles, devices, group scheduling, event acknowledgement and reporting, the administrative burdens on IT administrators and staff are significantly reduced. The built-in wizard for managing groups helps administrators and users easily set-up and maintain the critical information used to automate event notification and resolution processes.

While AlarmPoint Standard is an entry level product useful for small groups especially in the small-to-midsize business (SMB) market, it easily integrates to enterprise systems management applications and runs on Unix, Windows, Linux and other platforms, plus supports Oracle and Microsoft SQL databases. AlarmPoint Standard, like all next-generation AlarmPoint products, includes a Developer IDE with virtual testing tools and device level validation features to ensure changes to processes and contact information work as expected during the incident management process.

AlarmPoint Professional is designed to serve the needs of global SMB and enterprise users and can flexibly grow with IT's operational requirements. As the need for expanding ITIL processes continues across multiple disciplines within IT, AlarmPoint too extends to meet the needs of users in the areas of incident, service, support, change and configuration and continuity management. Built to address the changing needs of IT and to improve the intelligence of notifications, AlarmPoint's advanced event management features include scheduled filtering, suppression and enrichment. AlarmPoint Professional includes self-service user personalization features that embrace the realities of today's mobile workforce by turning over My Profile update responsibilities -- alert types, languages, roles, work schedules, reports, devices, escalation rules -- to an expanding, changing community of users and event resolvers. My Profile not only reduces IT administrative requirements, but increases the likelihood of valid device information to improve the event dispatch and escalation processes, and provides a quick dashboard view of pending personal and team alerts, plus personalized reporting. The users' AlarmPoint experience can be enhanced with optional web user interface localization in 12 languages including double byte support.

Both AlarmPoint Standard and AlarmPoint Professional products allow users to run automations as a result of a user's response to an event, or to independently build processes in advance which run automatically to cure an event. AlarmPoint Professional includes a set of several standard reports, as well as reporting that exceeds Sarbanes Oxley and NFPA 1600 requirements.

Explaining the time and resources devoted to developing AlarmPoint Standard and Professional on the next-generation platform, Troy McAlpin, CEO of AlarmPoint Systems commented, "Great effort went into thinking about how event notification tools historically have been used in IT, and how those needs have quickly changed to include managing a highly mobile workforce, dealing with global notification providers, effectively managing numerous events and ensuring incidents are resolved. AlarmPoint changes the paradigm from sending unintelligent system alerts to extending the value of IT event notification and resolution into the ITIL processes ensuring incidents are resolved, services are not impacted, and support desks and service owners are informed with time sensitive, relevant information."

To view selected screens of AlarmPoint Standard and AlarmPoint Professional, go to the Smart Release section of this announcement.

About AlarmPoint

AlarmPoint is an enterprise-wide notification and event resolution platform that centralizes all system events through easily scalable, repeatable processes. The AlarmPoint product suite is built to automate event resolution by managing to the needs of today's mobile workforce -- roles, skills, location, language, schedule, contact details, groups and more -- with self-service personalization, event assignment and subscription for any and all users. Designed to filter, suppress and enrich important events, route those events to the right person on any communication device and give the person the ability to solve, escalate or enlist others to resolve, AlarmPoint bridges the gap between business-critical IT services and relevant human resources.

About AlarmPoint Systems

Founded in 2000, AlarmPoint Systems enables leading enterprises to maximize their investment in IT service management, intelligently manage the operational realities that affect business continuity, and ensure availability and compliance with reporting on service exceptions, rather than routinely monitoring systems. With a network of partner relationships such as HP, BMC and IBM, AlarmPoint tools are now managing complex notification and resolution installations globally, including AT&T, Bank of America, Barclays Global Investors, BHP, British Telecom, Cable & Wireless, Consumers Energy, Deutsche Bank, McKesson, and the U.S. Treasury. AlarmPoint Systems is headquartered in Pleasanton, California with European operations based in Richmond, Surrey, U.K.

Source: Business Wire

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