Agilent Technologies Powers Online Store With Comergent; New eBusiness Solution Improves Customer Satisfaction and Reduces Costs
Posted on: Tuesday, 16 May 2006, 09:04 CDT
Comergent Technologies(R), Inc., today announced that the Comergent eBusiness System(TM) is powering an online product and parts store for Agilent Technologies Electronic Measurements Group. The new robust eBusiness solution improves customer communication and reduces costs.
Agilent online customers now can configure and choose from among 350 products and 30,000 repair parts 24x7. They can either complete a shopping cart and purchase via credit card or transfer a shopping cart to their procurement department to finalize the order.
"We had very clear goals in replacing our current system with a new eBusiness initiative," said Dave Schlottman, eBusiness Project Manager, Agilent. "Comergent's eBusiness solution provided the product breadth and vision necessary to support both customer requirements and our financial objectives."
The results of Agilent's new online store indicate higher-than-anticipated adoption. The new system, after only six months, has exceeded its sales goals yet has allowed the customer service representative (CSR) staffing to remain constant.
"Agilent represents a growing number of our customers who are taking a critical look at their current online solution and making significant changes," said Jean Kovacs, Comergent president and CEO. "By making the online experience more accommodating, flexible and seamless, companies are increasing the bottom line and improving the experience for their customers."
About Comergent
Comergent is the leading provider of eBusiness solutions for the extended enterprise. The Comergent eBusiness System(TM) orchestrates complex product, selling, and order management processes across multiple enterprise systems, business organizations, and sales channels. Comergent's customers are able to increase revenues while reducing the cost of sales by making it fast and easy for their customers to do business with them. Customers include industry leaders such as Applied Biosystems, Best Buy, Cisco Systems, Gates Corporation, InterContinental Hotels Group, J. C. Penney, NEC Solutions America, Pearson Education, Pitney Bowes, Symbol, The Toro Company and World Wide Technology. Comergent is privately held with headquarters in Redwood City, Calif.
For more information, visit www.comergent.com.
Comergent and the Comergent logo are registered trademarks of Comergent Technologies, Inc. Comergent eBusiness System is a trademark of Comergent Technologies, Inc. All other products or company names mentioned are used for identification purposes only, and may be trademarks of their respective owners.
Source: Business Wire
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