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Major US Telecom Provider Manages National VoIP Services With Viola Networks' NetAlly Lifecycle Manager

Posted on: Monday, 5 June 2006, 09:00 CDT

Viola Networks, a leading provider of VoIP management solutions globally to enterprises and service providers, today announced that a major US telecommunications provider has chosen and deployed NetAlly Lifecycle Manager to assess and monitor its global VoIP Services. As the industry's first fully integrated and centrally managed solution, NetAlly enables the provider to add business-class Voice over IP (VoIP) to its portfolio, establish and maintain guaranteed levels of service and provide seamless capacity planning and growth.

This premier Viola customer integrates data, Internet access and local and long distance voice services for a broad range of carriers and enterprises, delivering services across more than 20 states and nearly 50 major metropolitan areas. As the company began to plan to extend VoIP services to its customers, the requirements were for the highest levels of quality, performance and reliability. The decision to invest in a comprehensive VoIP management system to measure, monitor and manage VoIP service levels became clear to ensure all requirements were met or exceeded.

The telecommunications provider chose Viola NetAlly Lifecycle Manager as a fully integrated solution to cover all aspects of deployment, from pre-production assessment of network readiness to real-time monitoring and diagnostics. With 35 aggregation points on its national backbone, the provider deployed Viola's active agent technologies within each location, all managed centrally and remotely with NetAlly, removing the necessity for "truck rolls" to be on-site to monitor the quality and performance of VoIP calls. The provider specifically cited NetAlly's unique ability to:

-- Perform a pre-production assessment of network readiness to accurately understand the quantity and quality of VoIP calls that could be supported based on network capacity and utilization measurements;

-- Monitor and diagnose with tools that provide support staff with a real-time view into service levels to immediately identify, analyze and address problems proactively - before service levels become a customer issue and;

-- Capture historical trends to anticipate demand and optimize network resources.

Leveraging these capabilities, the provider has the visibility and control to offer eight voice Quality of Service (QoS) levels over its core backbone network.

"Service interruption or degraded quality means loss of revenue, or even loss of customers, for telecommunications providers," said Dave Zwicker, vice president of Marketing, Viola Networks. "From initial assessment through service growth, providers must give voice the necessary priority and performance for quality, while ensuring it does not degrade or interfere with other revenue-generating network services. This is a real-time and continuous process, and NetAlly is the only solution that provides a fully integrated, lifecycle approach to eliminate deployment risk and drastically reduce the operational costs of managing VoIP."

NetAlly: The Industry's Most Comprehensive VoIP Management Software

NetAlly Lifecycle Manager enables complete management of VoIP across a converged voice and data network in full support of each stage of the VoIP lifecycle - readiness assessment, service deployment, operational support and capacity planning.

Unlike competitive offerings that provide separate and often incompatible approaches to active testing and passive monitoring, NetAlly Lifecycle Manager shortens deployment cycles, eases management and ensures highly predictable and reliable guaranteed network performance levels. NetAlly is truly unique in its ability to provide:

-- Centralized remote management of global VoIP networks;

-- 100 percent testing, monitoring and troubleshooting coverage down to the desktop or IP phone;

-- Holistic visibility and control of active testing and passive monitoring for full lifecycle management;

-- On-demand or automated testing for rapid and granular problem assessment/resolution, and;

-- Support for leading IP-PBX solutions including Cisco CallManager, Cisco Voice Gateway and Mitel Enterprise Manager.

About Viola Networks

Viola Networks is a leader in providing VoIP network management solutions to enterprises, integrators and service providers worldwide. Viola has over 200 customers globally, including two out of the top three largest service providers and the five largest VoIP equipment manufacturers. Viola Networks has offices in Andover, MA, Canada, Israel and the United Kingdom. Contact Viola Networks at http://www.violanetworks.com.

Source: Business Wire

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