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SupportSoft Announces Date of First Quarter 2004 Earnings Release and Conference Call

Posted on: Tuesday, 6 April 2004, 06:00 CDT

REDWOOD CITY, Calif., April 6 /PRNewswire-FirstCall/ -- SupportSoft, Inc. , a leading provider of Real-Time Service Management (RTSM(TM)) software, will release its first quarter 2004 earnings results following the close of the market on Monday, April 19, 2004. A conference call with Radha Basu, chairman and chief executive officer, and Brian Beattie, chief financial officer, to discuss the results will be held at 2:00 p.m. PDT.

The live webcast of SupportSoft's quarterly conference call can be accessed by visiting http://www.supportsoft.com/investors . A replay of the webcast will be archived on the investor relations section of SupportSoft's website at http://www.supportsoft.com/investors.

About SupportSoft

SupportSoft is a leading provider of Real-Time Service Management (RTSM(TM)) software designed to accelerate and automate enterprise technical support, customer service and IT infrastructure management. Enterprises that have purchased our products and services include: ADP, Bank of America, Cisco Systems, IBM, Procter & Gamble, Siebel Systems, Sony and Thomson Financial. Managed service providers that have purchased our products to provide outsourced services to enterprises include: Accenture, ACS, CompuCom, CSC and IBM Global Services. Digital service providers incorporating our software into their service offerings include: Adelphia Communications, BellSouth, Charter Communications, Comcast Communications, Cox Communications, TeliaSonera and UPC. For more information, visit http://www.supportsoft.com/.

SupportSoft, Inc.

CONTACT: Media, Jennifer Massaro, +1-650-556-8596, orpr@supportsoft.com, or Investor, Scott Wilson, +1-650-556-8515, orir@supportsoft.com, both of SupportSoft, Inc.

Web site: http://www.support.com/

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