Anne Arundel County Selects Digital Support Corporation

CHANTILLY, Va., May 3 /PRNewswire-FirstCall/ — Digital Support Corporation (DSC), a wholly owned subsidiary of TechTeam Global, Inc., , a global provider of information technology and business process outsourcing support services, today announced that Anne Arundel County, Maryland has awarded DSC a contract to provide support services for its desktop and network systems via the U.S. General Services Administration (GSA) Schedule 70.

The GSA contracts with vendors to ensure that they offer the best price and service. The resulting schedules reduce lead times and administrative costs because government entities do not need to seek further competitive bids or evaluate pricing in order to comply with government purchasing regulations. Traditionally, the GSA Schedules are used by federal government agencies, yet more state and local governments are utilizing them to reduce the time and costs associated with the bidding process.

Anne Arundel County has been using DSC’s help-desk, computer hardware maintenance, network engineering, technology refresh, and PC deployment services to support its 2,600 desktop, mobile computing, and network systems for more than three years, and its existing contract was expiring. The County was determined to streamline the time-consuming and costly process of issuing requests for proposals, evaluating bids, and making a final selection.

“When we first bid the contract in 2000, we received approximately 30 responses and needed to form a committee to review the bids and narrow them down to a manageable group,” stated Rick Schimpf, Help Center and Desktop Support Manager for Anne Arundel County. “Using the GSA Schedule, we reduced the number of bids we had to review to just a handful, and were able to evaluate the bids, make a recommendation, and award the contract within only three weeks.”

In addition to reducing the evaluation cycle, the County also found the GSA Schedule delivered lower prices. “The prices in the bid responses were extremely low by today’s standards,” stated Schimpf. “We are now paying a lower rate than our initial contract. The GSA competition definitely helped us get a better rate.”

“We are pleased that our participation in the GSA Schedule process has benefited Anne Arundel County,” stated Peter S. Brigham, President of Digital Support Corporation. “We are now able to focus our energies on supporting the County’s workers rather than participating in a lengthy purchasing process.”

About Digital Support Corporation

Digital Support Corporation is a diversified information technology services and solutions company headquartered in Chantilly, Virginia. DSC, founded in 1984, is an established provider of help desk, network infrastructure, information assurance, enterprise application, healthcare technology, systems integration, and hardware services and solutions to various government and commercial customers.

About TechTeam Global

TechTeam Global, Inc. is a global provider of information technology and business process outsourcing services. The Company’s ability to integrate computer services into a flexible, total single point of contact solution is a key element of its success. Partnerships with some of the world’s best-in- class corporations provide TechTeam with unparalleled experience and expertise in providing the following IT support solutions: help desk/call center services, technical staffing, professional services/systems integration, and training programs. For information about TechTeam Global, Inc. visit http://www.techteam.com/ .

Safe Harbor Statement

With the exception of statements regarding historical matters and statements regarding the Company’s current status, certain matters discussed herein are forward-looking and involve substantial risks and uncertainties. Statements concerning such forward-looking matters may be identified by the use of words “anticipate,”"believe,”"estimate,”"expect,”"intend,”"plan,” and similar expressions. Actual results, performance, or achievements could differ materially from these forward-looking statements. Factors that could cause or contribute to such material differences include impact of business with major clients and competition and other factors as described in the Company’s filings with the United States Securities and Exchange Commission. The forward-looking statements made by the Company in the press release are accurate as of this date. The Company is under no obligation to update these forward-looking statements.

TechTeam Global, Inc.

CONTACT: Laura C. Szczybor, Marketing Manager, +1-703-742-6744,lszczybor@dsconnect.net , or Paul G. Barboza, Vice President, +1-703-742-6744,pbarboza@dsconnect.net , both of Digital Support Corporation; or AlisonHarris, President of Harris Media Services, +1-207-829-4500,Alison@harrismediaservices.com

Web site: http://www.techteam.com/