Artisoft and CoLinear Partner to Deliver Integrated Call Center and Order Management Solution
CAMBRIDGE, Mass. & MARIETTA, Ga.–(BUSINESS WIRE)–June 17, 2003–Artisoft(R), Inc. (NASDAQ: ASFTC), developer of the first software-based phone system, and CoLinear Systems, a leading developer of Windows-based direct commerce applications, today announced that the companies have teamed to dramatically improve call center efficiency and productivity. Using CoLinear’s “Response for Windows” interface with TeleVantage, call center agents are provided with detailed customer information at the same time they receive a call. This strategic relationship, formed under Artisoft’s Open Communications Alliance, empowers both companies to promote this integrated call center/order fulfillment solution to their respective channels.
With this solution, call center agents automatically receive a screen pop-up detailing pertinent customer information at the same time the call is routed by TeleVantage. Real-time integration between TeleVantage and the Response backend database virtually eliminates the extra time and effort normally required to retrieve and update customer information, enabling businesses to increase productivity and customer service while reducing call times and costs.
CoLinear’s Response Interface for TeleVantage was created in partnership with SST Computing, Inc., an Artisoft Elite Partner, who also acts as the primary TeleVantage contact for Response clients. “TeleVantage Call Center already saves customers money by optimizing agents’ time and tracking vital call center statistics,” said David Livingston, President of SST Computing. “Now, using the Response Interface for TeleVantage, companies can benefit from a fully-automated and seamless call center solution at a cost that is far less than other products offering comparable functionality.”
“With the addition of the TeleVantage interface, we can supply a fully integrated telephony solution that costs a fraction of what it would anywhere else,” said Lloyd Merriam, President and founder of CoLinear. “Our clients can gain a tremendous competitive advantage by employing state-of-the-art call center capabilities, but without the huge investment this technology typically requires.”
TeleVantage is an affordable, flexible software-based phone system that combines rock-solid stability with the most advanced communications technology available. Its robust feature set includes intelligent call management, extensive call center capabilities, advanced IP telephony, comprehensive messaging, web browser, and graphical desktop call control. Built on open systems architecture and supported by world-class Intel(R) hardware, TeleVantage enhances customer service, increases productivity and improves the bottom line for a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft’s Open Communications Alliance is comprised of industry-leading companies working with Artisoft to deliver standards-based communications solutions with TeleVantage as the focal point.
“Call centers comprise a very important customer segment in the software PBX market, and partnering with CoLinear underscores how committed Artisoft is to serving this segment,” said Diana Vlamis, Director of Business Development at Artisoft. “The open design of both TeleVantage and Response, combined with SST’s first-class integration work, makes for a tightly integrated solution that will prove invaluable to any call center.”
About Artisoft
Artisoft, Inc. is a leading developer of open, standards-based telephone systems that bring together voice and data for more powerful and productive communications. Artisoft’s TeleVantage delivers greater functionality, flexibility, and value than proprietary PBXs to a variety of customers, from small offices to large enterprise organizations with sophisticated call centers. Artisoft’s innovative software products have consistently garnered industry recognition, winning more than 30 awards for technical excellence. The company distributes its products and services worldwide through a dedicated and growing channel of authorized resellers. For more information, please call 800-914-9985 or visit our website at http://www.artisoft.com.
About CoLinear Systems
CoLinear Systems is a pioneer, and the recognized leader, in end-to-end direct commerce applications for the Windows/SQL platform. Since its introduction in 1985, Response has consistently led the market in high-volume, PC-based order processing, fulfillment, and customer service software. CoLinear’s clients include some of the world’s most respected direct marketing, catalog, mail order and e-commerce merchants. Also, CoLinear’s reputation for delivering powerful, cost-effective solutions is well established and continuously earned. In short, Response is the ideal infrastructure for delivering the broad range of direct marketing and fulfillment functions needed to establish and ensure ongoing operational success. For more information contact info@colinear.com, call 1-800-COLINEAR (265-4632) or visit http://www.colinear.com.
About SST Computing, Inc.
SST Computing, Inc. is an Artisoft TeleVantage Elite Partner and was Artisoft’s leading revenue producer for 2002. In 2000 SST Computing was recognized by INC. Magazine as one of the 500 fastest growing privately held companies in the United States. SST Computing focuses on providing systems integration, telephony, and WEB services and has extensive experience in the planning, implementation, integration and maintenance of voice and data technology. For more information please visit www.televantageonline.com, our telephony web presence, or www.sstcomputing.com, our systems integration site, or call 770-426-0051.