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Globat.Com(R) Announces New Customer Service Initiative

Posted on: Wednesday, 23 August 2006, 09:00 CDT

LOS ANGELES, Aug. 23 /PRNewswire/ -- Los Angeles-based Globat.com, the world leader in Performance Web Hosting(R), today announced its new customer service initiative to increase all measures to provide the best-quality service for their customers. Since their August 7th launch, Globat.com has already seen huge improvements with significant drops in wait times, abandoned calls and pending e-mail tickets.

The recent efforts includes doubling in size for both Customer and Technical Support Centers, which are now available 24 hours a day, 7 days a week, 365 days a year. In addition, the Technical Live Chat and Tier 2 Technical Support is also available 24 hours a day, as well as an increase in resources to their E-mail Ticket Center that guarantees a response to all inquiries within 4 hours during peak hours.

"Our customers spoke and we listened," said Ben R. Neumann, President and CEO of Globat.com. "Customer service plays a huge role in the reputation and value of a Web hosting company and is something that will set Globat.com event further apart from other Web hosting providers. This push comes in conjunction with a series of other improvements we are implementing. Check back within the next several weeks and you'll see a revamped Globat.com!"

Information about Globat.com, the company's services and Web hosting packages starting at only $6.95 per month is available at their Web site (http://www.globat.com/) or by calling 877-2-GLOBAT.

About Globat, LLC

Globat, LLC (http://www.globat.com/) is one of the most established Web hosting companies in the United States, offering affordable, quality Web hosting solutions to over 75,000 customers worldwide. Globat.com founder Ben R. Neumann, a two-time Entrepreneur of the Year(R) award nominee, was a pioneer of the budget Web hosting industry in 1994 when he founded Icom.com, which was sold to Interliant in 1998 and is today owned by Web.com. The company is privately held and headquartered in Los Angeles, California.

All company names may be trademarks of the respective companies with which they are associated.

MEDIA CONTACT: Helen Lee Globat.com prdept@globat.com 323.874.9000 ext. 277

This release was issued through eReleases(TM). For more information, visit http://www.ereleases.com/.

Globat, LLC

CONTACT: Helen Lee of Globat.com, +1-323-874-9000 ext. 277,prdept@globat.com

Web site: http://www.globat.com/

Source: PRNewswire

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