• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

UCN Completes Integration of inContact Application Software With VoIP Network; All Levels of UCN Solution - Network, Servers and inContact Software - Are Now Redundant

Posted on: Wednesday, 9 June 2004, 06:00 CDT

UCN(TM) (a division of Buyers United(TM) Inc.) (OTCBB:BYRS), a provider of business telecommunication services, including contact center software applications hosted within its national VoIP network, today announced the company has completed a six-month software upgrade and technical integration of the inContact(TM) software suite with the national VoIP network acquired in December 2002. This integration enables UCN to move its customer base to the more reliable, redundant VoIP platform as the primary hosting environment for the software suite.

"This new software release allows us to expand our market reach and it gives our customers a more reliable option than what they can achieve with a premise-based solution," said Paul Jarman, president, UCN. "Unlike many hosted solutions, this integration allows our users to make real-time changes to their applications in the IP network."

With this latest network investment and development effort, the inContact software has been tightly integrated into the switching fabric of the network and enhanced to detect and handle failover. The entire inNetwork(TM) application server farm (see editor's note), which supports the inContact application suite, has been replicated at two server centers, Salt Lake City and Los Angeles. If, for example, a software service or the server that runs the application fails at the primary Salt Lake center, the software and hardware have been architected and configured to detect a failure and failover to a redundant software service or server running in Los Angeles. As business and traffic grows, the company is prepared to replicate the inNetwork server farms at additional network server centers, further expanding hardware and software failover options.

Now, all three levels of the UCN technology solution -- the national IP network, the servers that run the various aspects of the network and the application software, and the application software itself -- have been designed and configured for failover and redundancy. The national network (see editor's note) runs on a redundant backbone. The four Intelligent Network Server Centers (INSC) have multiple links to each other. Each server center is housed in a carrier-grade facility run by one of UCN's carrier partners. Each secure facility has 24x7 access-control, redundant power and fire suppression systems.

From Transport to Intelligent Network with Dynamic Applications

The UCN IP network is no longer just a transport network for voice and data. With the inContact application tightly integrated into the switching fabric of the network, UCN now operates a nationwide intelligent application processing platform. What makes this intelligent platform different is that inContact is a dynamic application, not a static application. InContact can be configured and changed by the end user, while a static application, such as a Centrex, can not.

Note to Editors: To view or retrieve the diagrams that support this press release, point your browser to http://images.ucn.net/networkdiagram, then right click on the image to download it to your computer.

About UCN

UCN, a division of Buyers United Inc., is a full-service provider of in-network hosted, telephony software applications addressing the contact center market. The UCN vision is to offer an affordable, flexible migration path from call center to contact center, enabling a business to respond quickly to its customers' requirements for voice, e-mail and chat contact strategies. The inNetwork(TM) family of products, includes inContact(TM), an integrated package of advanced contact handling and management applications, and inControl(TM), a unique, rapid application development tool. For more information on the company's products and services, visit the UCN Web site at http://www.ucn.net.

Safe Harbor Statement

The Private Securities Litigation Reform Act of 1995 provides a safe harbor for forward-looking information made on the company's behalf. All statements, other than statements of historical facts which address the company's expectations of sources of capital or which express the company's expectation for the future with respect to financial performance or operating strategies, can be identified as forward-looking statements. Such statements made by the company are based on knowledge of the environment in which it operates, but because of the factors previously listed, as well as other factors beyond the control of the company, actual results may differ materially from the expectations expressed in the forward-looking statements.

More News in this Category