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TELUS Communications Realizes ROI of $12.5 Million With Callidus Software's EIM Solution in Under Six Months

Posted on: Tuesday, 5 September 2006, 09:00 CDT

SAN JOSE, Calif., Sept. 5 /PRNewswire-FirstCall/ -- Callidus Software Inc. , the leader in Enterprise Incentive Management (EIM), today announced that TELUS Communications Company (TSX: T, T.A; NYSE: TU), the largest telecommunications company in Western Canada, realized a 103% and 3,316% ROI by the end of the first and second year after deployment, respectively through TrueComp(R) software. This ROI was achieved through increased revenues and reduced incentive management administration costs. TELUS Communications recouped its investment in TrueComp software in under six months.

In 2003, TELUS Communications realized that its existing sales incentive management environment was inadequate. The company used multiple incentive management systems that did not offer the automation, real-time reporting and modeling that TELUS Communications required. The marketing and sales organizations were markedly inhibited by the lack of a state-of-the-art enterprise incentive management system. After a rigorous review of EIM vendors, including Synygy, TELUS Communications selected and deployed Callidus TrueComp software in 2003.

"Three years ago, we established a critical corporate objective that our premier sales organization needed to have reliable, real-time information to drive performance and high productivity aligned to corporate targets," said Tanya Dorbyk, VP of Sales Performance at TELUS Communications. "Callidus TrueComp Enterprise helped us meet our requirements. With TrueComp, our sales force is able to work more efficiently, we reduced time to market for our products, and increased our financial predictability. Even more importantly, it enables us to offer more strategic solutions to our customers."

"More and more companies understand the critical strategic importance and significant business value that our industry-leading EIM solutions provide," said Shanker Trivedi, senior vice president and CMO of Callidus Software. "The TELUS Communications implementation and subsequent results provide impressive validation for how Callidus best-in-class software can swiftly and efficiently improve sales performance and productivity, align sales strategy with corporate objectives and ultimately drive revenue."

TELUS Communications reduced incentive overpayments by 60%, saving the company $2.4 and $2.7 million in year 1 and year 2 after TrueComp Enterprise deployment. Specifically, using Callidus TrueComp enterprise software, TELUS Communications was able to:

-- Increase Sales Performance -- achieved annual growth of 2.0% in 2004 and 4.25% in 2005 due to TrueComp

-- Increase Time Devoted to Sales -- recovered 17,730 days of additional selling time the first and 52,500 days the second year and cut shadow accounting from 40 to 5 hours per salesperson per month

-- Increase Cross-Selling/Up-Selling -- achieved an additional 572 sales transactions annually by the second year

-- Cut Compensation Management Costs -- cut incentive management administration costs by $560,000 annually after 2 years deployment

-- Reduce Compensation Error Rate & Improve Dispute Management -- while payees grew from 300 to 1,000 over a 2-year period, compensation disputes decreased from 3,775 to 1,750 -- a 53.6% reduction -- and average time to resolve a dispute cut by 500%, from 40 to 8 hours

Through the deployment of Callidus Software's TrueComp enterprise software, TELUS Communications has successfully aligned sales with corporate objectives, dramatically improved overall sales performance and driven significant revenue.

To download a copy of the TELUS Communications ROI study, please go to http://www.callidussoftware.com/papers/roi-study-telus.jsp .

About Callidus Software(R)

Founded in 1996, Callidus Software ( http://www.callidussoftware.com/ ) is an industry leading Enterprise Incentive Management (EIM) provider to global companies across multiple industries. Callidus' EIM systems allow enterprises to develop and manage incentive compensation linked to the achievement of strategic business objectives. Through its TrueComp(R) Grid architecture, Callidus delivers the industry's only EIM solution that combines the power and scalability of grid computing with the flexibility of rules-based interface. Customers/Partners include 7-Eleven, Accenture, CUNA Mutual, HP, IBM, Philips Medical Systems, Sprint Nextel, Sun Microsystems, Time Warner Corporation and Wachovia. Callidus is publicly traded on the NASDAQ under the symbol CALD.

About TELUS COMMUNICATIONS

TELUS is a leading national telecommunications company in Canada, with $8.2 billion of annual revenue and 10.3 million customer connections including 4.6 million wireless subscribers, 4.7 million wireline network access lines and 1.0 million Internet subscribers. The company's strategic intent is to unleash the power of the Internet to deliver the best solutions to Canadians at home, in the workplace and on the move. TELUS provides customers with a wide range of wireline and wireless communications products and services including data, Internet protocol (IP), voice, entertainment and video services.

Note on Forward-Looking Statements

The forward looking statements included in this press release, including the ability of Callidus Software to give companies the opportunity for strategic advantage through proper management of incentive compensation, reflect management's best judgment based on factors currently known and involve risks and uncertainties. These risks and uncertainties include, but are not limited to, timing and size of software license orders, management's ability to successfully implement its business plan, changes in executive management, potential material fluctuations in financial results and future growth rates, decreases in customer spending, increased competition or new entrants in the marketplace, litigation and other risks detailed in Callidus' reports filed with the Securities and Exchange Commission (SEC), including its Form 10-K and Form 10-Qs, copies of which may be obtained by contacting Callidus Software's Investor Relations department at 408-808-6577, or from the Investor Relations section of Callidus Software's website ( http://www.callidussoftware.com/ ). Actual results may differ materially from those presently reported. We assume no obligation to update the information contained in this release.

NOTE: Callidus Software, the Callidus Software logo, Callidus TrueAnalytics, TrueChannel, TrueComp, TrueComp Datamart, TrueComp Grid, TrueComp Manager, TrueInformation, TrueIntegration, TruePerformance, TrueReferral, TrueResolution, TrueService and TrueSupport are trademarks of Callidus Software Inc. in the United States and other countries. All other brand, service or product names are trademarks or registered trademarks of their respective companies or owners.

Callidus Software Inc.

CONTACT: Jock Breitwieser of Callidus Software Inc., +1-408-975-6683, orpr@callidussoftware.com

Web site: http://www.callidussoftware.com/

Source: PRNewswire-FirstCall

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