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Avaya Utilizes ``Desktop'' Investor Relations Tool to Deliver News and Information

Posted on: Tuesday, 24 June 2003, 06:00 CDT

NEW YORK--(BUSINESS WIRE)--June 24, 2003--

Arcavista Communicator Helps Avaya Increase Efficiency and

Lower Cost of Shareholder Communications

Avaya Inc. (NYSE:AV), a leading global provider of communications networks and services for businesses, has found an efficient, cost-effective method to deliver information -- such as annual reports, earnings reports, company and products news -- directly to the desktops of shareholders using a robust, electronic tool powered by Arcavista Corporation.

In an effort to deliver interactive, updateable and transactional information quickly and easily, Avaya is making Arcavista Communicator software available to shareholders who have indicated a desire to receive electronic communications from the company by signing up for e-delivery of investor information at the company's Web site. Arcavista Communicator allows investor communications to bypass some of the cost, clutter and noise of electronic and traditional mail, while turning first time investor interaction into a long-term relationship.

"This is an ideal platform for us to nurture long-term relationships with our investors while simultaneously helping to drive costs down," said Derrick Vializ, Vice President, Investor Relations, Avaya.

Shareholders can obtain the software as a download from Avaya's Web site after they sign up for e-delivery of shareholder communications. Once e-delivery is selected, the software program can be installed and an Avaya branded icon will appear on the investor's desktop. Arcavista Communicator software automatically determines if new investor information is available, downloads the content and notifies the investor, using an Avaya-branded alert. Content can range from simple text to broadcast-quality videos.

"Our user-friendly software allows for a continual and targeted flow of information and feedback between Avaya and its shareholders who have opted for e-delivery," said Andrew Reiser, chief executive officer, Arcavista. "In addition to providing investor relations support, Arcavista Communicator can also be expanded and used for marketing, loyalty applications, customer acquisition, e-commerce and customer relationship management."

For information on Arcavista Communicator, call 212/905-0180, send an e-mail to info@arcavista.com or visit our Web site at www.arcavista.com.

About Avaya

Avaya Inc. designs, builds and manages communications networks for more than 1 million businesses worldwide, including 90 percent of the FORTUNE 500(R). Focused on businesses large to small, Avaya is a world leader in secure and reliable Internet Protocol (IP) telephony systems and communications software applications and services.

Driving the convergence of voice and data communications with business applications -- and distinguished by comprehensive worldwide services -- Avaya helps customers leverage existing and new networks to achieve superior business results. For more information visit the Avaya Web site: http://www.avaya.com.

About Arcavista

Arcavista Corporation (www.arcavista.com) develops a suite of innovative software tools, called the Communicator, which helps bring companies and customers closer together. Communicator takes electronic customer support, service and loyalty marketing out of the clutter of e-mail and the Web. Using Arcavista's software, companies can radically improve response rates from customers and provide an extraordinary range of automated applications such as cost-effective dissemination of investor relations and SEC material as well as fully transactional promotional content to driving television viewers to programming for improved ratings.

Note to Editors: This press release is available on the Arcavista Web site at www.arcavista.com and on the KCSA Public Relations Web site at www.kcsa.com.

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