Google Says ISP Resolved Access Problems

NEW YORK – Google services were slow or inaccessible to some users of a single Internet service provider Tuesday, the company said.

In a statement, Google Inc. said its engineers "helped troubleshoot the problem and provided diagnostic information to the ISP. We believe the issue has since been resolved by the ISP," which the company did not name.

The cause of the glitch was not immediately known, nor were any details available on how widespread it was.

Brief outages of leading Internet sites are not uncommon. A software glitch delayed AOL.com e-mail for millions of users in June, while the video-sharing site YouTube.com was inaccessible for hours in mid-August.

Besides running the Internet’s leading search engine, Google offers e-mail, chat, news aggregation and other services.