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Research and Markets: Comparisons Are Made Between the Comcast Search Experience to Those of Charter Communications, Comcast, Cox Communications, Time Warner Cable, and Verizon

Posted on: Tuesday, 3 October 2006, 12:00 CDT

Research and Markets (http://www.researchandmarkets.com/reports/c43010) has announced the addition of Self-Service Resolution: Cable TV Companies - Comparing Charter Communications, Comcast, Cox Communications, Time Warner Cable, and Verizon Search Experiences to their offering.

The customer self-service test drives are based on customer scenarios. In this report, the author delves into an HDTV problem resolution scenario, comparing the Comcast search experience to those of Charter Communications, Comcast, Cox Communications, Time Warner Cable, and Verizon. Overall, the search experience was poor. None of the vendors offer any capabilities to refine the results or navigate the results by type of information or other attribute. None attempted to guide the author through a resolution process. None made use of the context of their search or navigation actions. And, although none of the sites had the content the authorF sought, two of the companies, Time Warner Cable and Verizon, made it difficult to discover that further search would be fruitless.

The Companies mentioned inside this report include:

Charter Communications

Comcast

Cox Communications

Time Warner Cable

Verizon

For more information visit http://www.researchandmarkets.com/reports/c43010

Source: Business Wire

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