SoftTech Solutions' On-Line! Detective Helps Fujitsu Deliver Wall-to-Wall Customer Service
Posted on: Monday, 16 October 2006, 09:00 CDT
AUBURN HILLS, Mich., Oct. 16 /PRNewswire/ -- SoftTech Solutions today announced that On-Line! Detective(R), an extensive knowledge base of information related to Sun Microsystems computing environments, helps hundreds of Fujitsu Computer Systems Corporation system administrators, field technicians, and help desk personnel quickly resolve the problems their customers encounter. The Detective helps Fujitsu deliver on its commitment to the highest-quality "wall-to-wall" customer care in the industry while providing Fujitsu with new multi-vendor enterprise service (MVES) capabilities.
The On-Line! Detective is also effective for use with Fujitsu PRIMEPOWER(R) servers that utilize SPARC64 processor technology, designed and manufactured by Fujitsu. The servers provide high performance and reliability for Solaris applications. Fujitsu PRIMEPOWER(R) service personnel now have access to the Detective's vast knowledge base in seconds with only a few clicks of the mouse.
"When our customers have a problem, we want to solve it, whether the problem is with our systems or someone else's," said Don Klenner, senior vice president, customer service and support at Fujitsu Computer Systems Corporation. "The On-Line! Detective is an important enhancement to our great service offering. It has improved our overall maintenance and service effectiveness and the speed with which we can help our customers resolve many of their issues. The Detective will also help us control training expenses even as we improve the performance of our personnel."
The On-Line! Detective(R) is an extensive knowledge base with detailed information on all hardware, OS, technology, and connectivity issues relevant to the SPARC server environment. Detective is clearly organized, easy to use, and portable, making it perfect for field technicians.
"Our extensive knowledge base provides Fujitsu personnel with access to everything they want to know about Sun SPARC-based hardware and the Solaris environment," said Paul Violassi, president and CEO of SoftTech Solutions. "We look forward to working with Fujitsu to continue to enhance the On-Line! Detective and provide additional ways that Fujitsu can meet the needs of its customers."
About SoftTech Solutions LLC
SoftTech Solutions is a developer of on-line diagnostic tools, technical documentation and training for field service technicians and system administrators. Since 1995, the Auburn Hills, Michigan based company has been devoted to producing its On-Line! Detective(R) for Sun, a tool used by system administrators and hardware technicians who support Sun Microsystems computing environments.
SoftTech currently supports thousands of customers in 26 countries. For more information, please visit http://www.sundetective.com/ or e-mail paulv@stsolutions.com.
Fujitsu and PRIMEPOWER are trademarks or registered trademarks of Fujitsu Limited in the United States and other countries. On-Line! Detective is a registered trademark of SoftTech Solutions LLC. All other trademarks are the property of their respective owners.
SoftTech Solutions LLC
CONTACT: Paul F. Violassi of SoftTech Solutions, +1-248-475-4758ext. 230, fax +1-248-475-5757, paulv@stsolutions.com
Web site: http://www.sundetective.com/
Source: PRNewswire
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