TPS Chooses InStranet's Contact Centers In-Line; Knowledge-Based Application Will Contribute to Improving Service Quality While Increasing Loyalty and Revenue Per Subscriber
Posted on: Thursday, 8 July 2004, 06:00 CDT
InStranet, leader in knowledge-based applications for the enterprise contact center, today announced that French satellite TV system operator, TPS, has selected its Contact Centers In-Line(TM) (CCIL) application. CCIL will allow TPS to increase customer loyalty and average revenue per subscriber, while contributing to improving service quality delivered by call center agents to TPS customers.
With these objectives in mind, TPS decided to implement CCIL, InStranet's turnkey solution that facilitates access to product, service, and procedural knowledge essential to agents to resolve calls. Furthermore, in outsourcing situations, CCIL will enable TPS to easily distribute necessary knowledge and directly impact the speed and efficiency of how content and business process information is used within the contact centers.
BT Syntegra is supporting TPS in the deployment of CCIL.
About InStranet
InStranet is a worldwide leader of business software applications that increase the efficiency of sales and marketing channels. Global 2000 companies rely on InStranet's solutions to automate multi-channel content and knowledge delivery for customer service, contact center and field sales initiatives. InStranet's Content-Based Applications Suite enables large corporations to securely create, manage, and deploy critical sales and marketing content for enterprise channels, and to analyze the results to identify key successes or areas for improvement.
InStranet applications are currently deployed in many high-profile global enterprises, including 3M, AXA, BNP Paribas, Credit Lyonnais, France Telecom, Manpower, Orange, Penske Truck Leasing, and Zurich North America. Global partners include Aspect Communications, BEA Systems, Genesys, IBM, Oracle, and Sun Microsystems. InStranet is headquartered in Chicago, with offices in Paris, and technology and distribution partnerships throughout Europe and Asia. Visit www.instranet.com for more information.
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