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Toshiba Receives TMC Labs 2006 Innovation Award for Customer Interaction Solutions(R) Magazine

Posted on: Wednesday, 25 October 2006, 12:00 CDT

Toshiba America Information Systems Inc. Telecommunication Systems Division (TAIS TSD) has been named the recipient of Technology Marketing Corporation's TMC Labs division 2006 Innovation Award from Customer Interaction Solutions magazine. The award recognizes companies that have created unique and innovative IP contact center products and services. The TMC Labs 2006 Innovation Award highlights will be published in the September and October 2006 issues of Customer Interaction Solutions magazine.

"We are proud to honor Toshiba with the 2006 Innovation Award from TMC Labs and Customer Interaction Solutions magazine," said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. "A pioneer in the call center marketplace, Toshiba has delivered a truly innovative solution that helps enterprises maximize VoIP in their call centers to increase efficiency, performance and quality of customer care."

"We are honored to receive the Customer Interaction Solutions 2006 TMC Labs Innovation Award for Toshiba's Strata® ACD Call Center Solution," said Brian Metherell, vice president and general manager of Toshiba's Telecommunication Systems Division. "In addition to delivering Toshiba's legendary reliability, Toshiba Strata ACD has a wide variety of optional plug-in modules to suit various vertical markets and applications, is the only call center solution to take advantage of Toshiba's FeatureFlex adaptability, which allows users to customize their own features, and boasts many industry firsts, including being one of the first to use HMP technology."

About the Toshiba Strata ACD Call Center Solution

Toshiba's Strata ACD is a powerful and cost-effective IP call center solution designed for small- to medium-sized enterprises or larger corporate users with multiple sites. Compatible with Toshiba's Strata CIX™ IP family of business communication solutions, which range from a few to hundreds of ports, and larger with multiple systems networked together, the Strata ACD provides an IP call center solution that can be customized to meet the unique needs of each enterprise.

Among its many innovations are:

Choice of Endpoints: Toshiba's Strata ACD works with Toshiba's IP telephones and Net Phones over Toshiba's Strata CIX IP business communication solution. It can also be converged to add digital telephones. No matter what telephone device is used, Toshiba's Strata ACD functions the same, facilitating ease-of-use for agents and maximizing customer service.

Single Hardware Platform: The Strata ACD and reporting applications reside on Toshiba's Strata Media Application Server (MAS), with auto attendant, voice mail, unified messaging, video conferencing and collaboration, and many other applications, making it a very cost effective add-on since it shares a single hardware platform.

Technologically Advanced: Toshiba's Media Application Server is one of the first to use Host Media Processor (HMP) technology resources as an alternative to Intel Dialogic boards in the server. HMP is more cost effective and does not require card slots, making the server more compact and potentially trouble free.

Customizable: The Strata ACD is also the first and only call center solution to take advantage of Toshiba's FeatureFlex adaptability tool, which allows users to customize their own individual features to help them be more efficient with their communications solution. FeatureFlex makes the resources of the system available to create new or blended features and applications. It allows enterprises to create user-definable features companywide, by department, or for individual users. For a call center, it enables the system to be connected to valuable information resources, such as inventory, shipping, back office, etc. It can also connect to online information such as weather, stock tickers, etc.

Availability

To find an Authorized Toshiba Dealer in your area, visit the Toshiba website at www.telecom.toshiba.com.

About TMC®

Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)

ABOUT TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (TAIS)

Headquartered in Irvine, Calif., TAIS is comprised of four business units: Digital Products Division, Imaging Systems Division, Storage Device Division, and Telecommunication Systems Division. Together, these divisions provide mobile products and solutions, including industry leading portable computers; projectors; imaging products for the security, medical and manufacturing markets; storage products for automotive, computer and consumer electronics applications; and telephony equipment and associated applications.

TAIS provides sales, marketing and services for its wide range of information products in the United States and Latin America. TAIS is an independent operating company owned by Toshiba America, Inc., a subsidiary of Toshiba Corporation, which is a global leader in high technology and integrated manufacturing of electrical and electronic components, products and systems, as well as major infrastructure systems. Toshiba has worldwide forecasted sales of about $60 billion this fiscal year, and approximately 300 subsidiaries and affiliates around the world. For more information on Toshiba's leading innovations, visit the company's Website at www.toshiba.com.

© 2006 Toshiba America Information Systems, Inc. All product, service and company names are trademarks, registered trademarks or service marks of their respective owners. Information including without limitation product prices, specifications, availability, content of services, and contact information is subject to change without notice.

Source: Business Wire

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