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IBM and CSG Systems Selected to Support Billing, Customer Care and Data Mediation Needs at Shanghai Telecom

Posted on: Monday, 26 July 2004, 06:00 CDT

SHANGHAI, China, July 26 /PRNewswire-FirstCall/ -- China Telecom, China's largest telecommunications service provider, announced it has selected IBM and CSG Systems to deploy solutions within CSG's Kenan FX framework to support convergent telecommunications services for Shanghai Telecom.

(Logo: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGO)

IBM will serve as the systems integrator on the project and will work with CSG to implement CSG's Kenan(R)/BP and CSG(R) Data Mediation solutions. When deployed, the CSG solutions will support up to 10 million subscribers at Shanghai Telecom across its services, including fixed line, Little Smart Wireless City phone (a local wireless loop service), broadband (including internet cafe and LAN businesses), and advanced IP services.

The selection of IBM and CSG at Shanghai Telecom marks the second time in which China Telecom has selected the two companies to jointly provide services and billing and mediation software to support its operations.

Earlier this year, IBM and CSG successfully deployed the CSG Kenan/BP and CSG Data Mediation solutions at China Telecom's Beijing Telecom in less than 5 months, providing a showcase in China for seamlessly implementing hardware and software within an operator's aggressive timeframe.

Over the years, the China Telecom Group has focused on building its nationwide telecommunications infrastructure. Following the shaping up of the competitive pattern of China's telecommunications market, China Telecom Group is focused on implementing initiatives that differentiate its operations with unparalleled customer service and innovative telecommunications packages.

As part of its strategy, China Telecom Group is looking to international vendors like CSG Systems to provide billing and customer care platforms for its business units that is highly scalable, can support all of its convergent telecommunications services and deliver a consistent customer service experience.

In a company statement, China Telecom said: "As the leading operator in the world's largest and fastest growing telecommunications market, Shanghai Telecom needed a world-class, technologically innovative billing and customer care framework with a track record of proven scalability & performance. CSG's Kenan FX framework of solutions gives Shanghai Telecom the ability to handle a wide range of services today, the flexibility to bundle innovative market offers and expand its business model. Combined with IBM's & CSG's flawless implementation at China Telecom Group's Beijing Telecom, we believe that CSG and IBM have demonstrated that they can meet the unique needs of the Chinese market. We look forward to working with these two global leaders once again at Shanghai Telecom."

About Kenan FX

Kenan FX brings together the world-class Kenan billing engine, Kenan/BP, and revenue-enabling solutions with new ordering and customer management products that address an operator's needs throughout its relationship with a customer.

The products and modules available within Kenan FX are pre-integrated, share a common look-and-feel for all customer-facing functions and use a common middle layer architecture. This approach gives operators the flexibility to choose solutions that best fit their business needs today while preserving their freedom to quickly add complementary tools to address emerging business models and specific business challenges.

Kenan FX is designed to serve the needs of the convergent global telecommunications marketplace, including next generation mobile, wireline, broadband and IP service providers. This new offering is available in a variety of delivery models, including as an in-house software solution, in a service bureau or managed operations environment.

Another addition is a middle layer architecture, which makes it easier and less costly to integrate products within the Kenan FX framework as well as with third-party applications, ensuring a lower total cost of ownership over time.

About Shanghai Telecom

Shanghai Telecom is an overseas listed wholly owned subsidiary of China Telecom. The company's main business scope is: operations of fixed telecommunications networks and facilities (including local wireless circuits); voice, data, image and multimedia communication and information service based on fixed telecommunications networks; operations of system integration, technology development, technical service, information consultation, facility production, sales, designing and construction relating to communication and information businesses; designing, making, releasing and deputizing of advertisements both at home and abroad; settlement of international telecommunication businesses in accordance with the State's regulations, and exploitation of international communications markets. For more information about Shanghai Telecom, please visit: http://www.shanghaitelecom.com.cn/.

About IBM

IBM is the world's largest information technology company, with 80 years of leadership in helping businesses innovate. Drawing on resources from across IBM and key Business Partners, IBM offers a wide range of services, solutions and technologies that enable customers, large and small, to take full advantage of the new era of e-business. For more information about IBM, visit http://www.ibm.com/. For more information about IBM Global Telecommunications Industry visit http://www.ibm.com/industries/telecom.

About CSG Systems

With worldwide headquarters in Denver, Colo., CSG Systems is a subsidiary of CSG Systems International, Inc. . Serving telecommunications service providers in over 40 countries, CSG is a leader in next-generation billing and customer care solutions for the cable television, direct broadcast satellite, advanced IP services, next generation mobile, and fixed wireline markets. CSG's unique combination of proven and future-ready solutions, delivered in both outsourced and licensed formats, empowers its clients to deliver unparalleled customer service, improve operational efficiencies and rapidly bring new revenue-generating products to market. For more information, visit our website at http://www.csgsystems.com/.

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20020627/CSGSLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

CSG Systems

CONTACT: Sherie Ng of CSG Systems Asia Pacific,sherie_ng@csgsystems.com, or Carrie Schafer of CSG Systems, +1-303-804-4075,carrie_schafer@csgsystems.com

Web site: http://www.shanghaitelecom.com.cn/

Web site: http://www.ibm.com/

Web site: http://www.ibm.com/industries/telecom

Web site: http://www.csgsystems.com/

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