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MCI Raises Bar on Internet Service Performance

Posted on: Wednesday, 28 July 2004, 06:00 CDT

ASHBURN, Va., July 28 /PRNewswire-FirstCall/ -- MCI today announced it has raised the bar on Internet service by increasing its performance threshold, introducing new guarantees for traffic between key global business centers, and setting new standards for Internet service around the world. These new SLAs reinforce MCI's ongoing commitment to delivering high performance IP-based services and provide additional confidence for businesses evolving their communications to an increasingly IP environment.

"With one of the most expansive and meticulously engineered IP networks in the world, MCI is once again setting higher standards for industry performance," said Nancy Gofus, MCI senior vice president, Product Management. "MCI's new Service Level Agreements continue to lead the industry, while further demonstrating our commitment to overall customer service and satisfaction."

Effective immediately, all MCI Internet service customers worldwide are automatically covered by MCI's new enhanced Service Level Agreements (SLAs), which include more stringent network performance guarantees for latency (the speed at which traffic traverses MCI's global backbone) and additional packet delivery guarantees (ensures that traffic is being delivered over the network to its destination) for Latin America, Asia Pacific and EMEA. MCI is also introducing a jitter guarantee of one millisecond for U.S. traffic that will enable customers to better carry time-sensitive applications like VoIP over their networks. The new metrics are being applied across all MCI Internet Protocol (IP) services, including dedicated and remote Internet access, IP VPN Dedicated and Remote, and Internet Colocation services, at no additional cost to customers.

MCI will also enhance its Remote Access Services this fall with the addition of new end-to-end SLAs for all MCI Internet Dial Corporate customers to ensure a positive experience for each and every end-user. Utilizing MCI's Dial Analysis monitoring and reporting platform, customers will be able to measure end-user performance against the new end-to-end SLAs.

MCI's SLAs now feature:

* Reduced latency within all regions of the world. For example, the North

American performance guarantees for average round-trip transmission is

now 45 milliseconds or less between hub routers in North America,

representing nearly 20 percent faster transmission;

* Reduced latency between regions, such as from EMEA to Asia Pac;

* New latency guarantees intra-regionally for Latin America and Asia

Pacific, including guaranteed traffic delivery from one global business

center to another, such as from Buenos Aires to Miami or from Hong Kong

to Singapore;

* New latency guarantees intra-regionally for EMEA, including guaranteed

traffic delivery from Europe to South Africa;

* New packet delivery metrics in all regions of the world to ensure

traffic reaches its destination safely; and

* Global dial metrics down to the end-user level that measure call

success rate, no busy signal, ring no answer and average initial

connect speed SLAs.

MCI Internet customers can monitor the enhanced metrics through MCI's online customer service portal. In addition, MCI posts the performance for its backbone on a monthly basis on its public Web site at http://global.mci.com/about/network/latency/.

MCI backs its SLAs with proactive notification and service credits. For complete details on MCI's global SLAs, please visit http://global.mci.com/terms/us/products/internet/sla/.

About MCI

MCI, Inc., , is a leading global communications provider, delivering innovative, cost-effective, advanced communications connectivity to businesses, governments and consumers. With the industry's most expansive global IP backbone, based on the number of company-owned points of presence, and wholly-owned data networks, MCI develops the converged communications products and services that are the foundation for commerce and communications in today's market. For more information, go to http://www.mci.com/.

MCI, Inc.

CONTACT: Debbie Lewis of MCI Public Relations, +1-800-644-NEWS

Web site: http://www.mci.com/http://global.mci.com/about/network/latencyhttp://global.mci.com/terms/us/products/internet/sla

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