AT&T Data Virtual Private Network Earns Two Telemark Gold Awards and Exceeds Customer Expectations Across the Board
Posted on: Thursday, 21 December 2006, 12:04 CST
BEDMINSTER, N.J., Dec. 21 /PRNewswire-FirstCall/ -- AT&T ranks as the "highest performing operator" in the top three priorities of data virtual private network (VPN) customers, according to an annual customer satisfaction survey by the marketing services firm Telemark. AT&T also received two Gold Awards and a host of other honors in the 2006 Telemark Services' Data VPN Voice of the Customer Report.
According to the survey, AT&T outperforms other carriers when it comes to servicing customers in the three categories rated by respondents as being most critical to their business - Network Reliability, Secure Data Transfer, and Network Availability. Additionally, AT&T exceeds customer expectations in all of the report's 32 key service attributes measuring different aspects of their experiences with data VPN services from global service providers.
Telemark surveyed 1,641 enterprise network decision-makers in the U.S. and Canada to determine how they rated their data VPN service provider. Respondents weighed in on questions designed to rate the importance of the services they receive and their satisfaction with those services.
AT&T earned its two Telemark Gold Awards for outstanding customer service in the report's Secure Data Transfer and Network Availability categories. Gold Awards, Telemark's highest accolade, are awarded to companies that show a superior degree of customer satisfaction by exceeding the benchmark standard for "acceptable" service by 20 percent or more in a given category.
In addition, AT&T earned six "Best in Class" rankings including Secure Data Transfer, as well as in categories for Value for Money, Installation on Schedule, Operational Guarantees, Installation Not Disrupting, and Prior Pilot Installation. AT&T also received three "Best Category" accolades for Network Operation, Network Installation, and Global Pricing. A "Best" classification is given to the operator provider who receives the highest score on the survey's Customer Satisfaction Index, indicating the highest degree of customer satisfaction of all the operators studied.
"AT&T continues to invest in its broad portfolio of IP-based and traditional networking solutions for both voice and data in order to expand its global reach, meet the growing customer demand for these services and improve the overall customer experience," said William Archer, AT&T vice president. "This latest recognition from Telemark is further proof that our global networking strategy is meeting the highest priority needs of our global multinational customers," said Archer.
More information on AT&T VPN services is available at http://www.business.att.com/ .
Note: This AT&T release and other news announcements are available as part of an RSS feed at http://www.att.com/rss .
About Telemark Services
Telemark is a fast growing marketing services firm offering consultancy, publications and online analysis with proven expertise in measuring customer satisfaction, competitive analysis, benchmarking, trend analysis, channel management, new product development, demand estimates, branding, tariff analysis, and business strategy, exclusively within the telecommunications and IT sectors. An experienced team with decades of independent market research experience in the expanding market for voice, data and vision, Telemark is often the first-choice supplier for many organizations with a requirement for international market research and analysis covering emerging technologies such as VoIP, convergence and hosting applications. For more information, please visit http://www.telemarkservices.com/ or email info@telemarkservices.com.
About AT&T
AT&T Inc. is one of the world's largest telecommunications holding companies and is the largest in the United States. Operating globally under the AT&T brand, AT&T companies are recognized as the leading worldwide providers of IP-based communications services to business and as leading U.S. providers of high speed DSL Internet, local and long distance voice, and directory publishing and advertising services. AT&T Inc. holds a 60 percent ownership interest in Cingular Wireless, which is the No. 1 U.S. wireless services provider with 58.7 million wireless customers. Additional information about AT&T Inc. and AT&T products and services is available at http://www.att.com/ .
AT&T is a registered trademark of AT&T Knowledge Ventures. Subsidiaries and affiliates of AT&T Inc. provide products and services under the AT&T brand.
For more information and detailed disclaimer information, please review this announcement in the AT&T newsroom at http://www.att.com/newsroom .
AT&T Inc.
CONTACT: Michael Lordi for AT&T, Office: +1-908-234-6071,Mobile: +1-908-329-4854, E-mail: mlordi@attnews.us , or Janet Wyles, AT&T,Office: +1-908-234-6067, Mobile: +1-732-331-6754, E-mail: wyles@att.com
Web site: http://www.att.com/http://www.business.att.com/http://www.telemarkservices.com/
Source: PRNewswire-FirstCall
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