• E-mail
• Print
• Comment
• Font Size
• Digg
• del.icio.us
• Discuss article

Sprint Update on Phone Restoration in Florida Tuesday, August 24, 2004, 3:30 P.M. EDT

Posted on: Tuesday, 24 August 2004, 06:00 CDT

OVERLAND PARK, Kan., Aug. 24 /PRNewswire/ --

Service Restoration Efforts

Sprint estimates 9,700 customers are without phone service in

Florida. Only 1,000 of these out-of-service conditions are related to

network issues such as lack of power. Customers are encouraged to contact

Sprint customer service to report outages. Customers can call either of

the following phone numbers to report outages:

-- 1-800-788-3600 or visit http://www.sprint.com/ to report service problems

-- 1-888-723-8010 if they need service for temporary living arrangements

Breakdown by district:

Avon Park (Charlotte, Highlands, Hardee, DeSoto, Okeechobee counties)

4,188 customers out of service;

3,243 customer trouble reports

Ft. Myers/Naples (Lee and Collier counties)

2,830 customer trouble reports

(Editor's note: Please be aware that there may be overlap in the number of

customers out of service and customer trouble reports.)

Sprint's Central Florida districts are operational on commercial or

auxiliary power. Customer impact is based on trouble reports.

Winter Garden District (Osceola County, Apopka in Orange County)

1,278 customer trouble reports

Winter Park District (Orange, Seminole, portions of Volusia County)

1,401 customer trouble reports

"Sprint technicians continue to work tirelessly to restore service to customers impacted by Hurricane Charley," said Charles Rehwinkel, vice president - External Affairs, Sprint. "Sprint is approaching the point where we've been able to restore service to our main infrastructure. What we need now is for customers to call and let us know if their phone service is not working, or if their home was destroyed or damaged so we can go over with them Sprint's plan to temporarily suspend their service and arrange for service at a transitional location," said Rehwinkel. "We have brought in additional support to help with the anticipated increase of repair requests and appreciate our customer's patience as we work diligently to resolve them."

About Sprint

Sprint is a global integrated communications provider serving more than 26 million customers in over 100 countries. With more than 61,000 employees worldwide and over $26 billion in annual revenues in 2003, Sprint is widely recognized for developing, engineering and deploying state-of-the-art network technologies, including the United States' first nationwide all-digital, fiber-optic network and an award-winning Tier 1 Internet backbone. Sprint provides local communications services in 39 states and the District of Columbia and operates the largest 100-percent digital, nationwide PCS wireless network in the United States. For more information, visit http://www.sprint.com/ .

Photo: NewsCom: http://www.newscom.com/cgi-bin/prnh/20001013/SPRINTLOGOAP Archive: http://photoarchive.ap.org/PRN Photo Desk, photodesk@prnewswire.com

Sprint

CONTACT: Media, in Charlotte County, Jeff Mechlin, +1-863-873-6168,jeff.mechlin@mail.sprint.com , in Lee and Collier Counties, Steve Personette,+1-239-281-6383, steve.personette@mail.sprint.com , in Orlando area, DanPeterson, +1-407-758-2491, dan.peterson@mail.sprint.com , or Nanci Schwartz,+1-305-788-8256, nanci.p.schwartz@mail.sprint.com , all of Sprint

Web site: http://www.sprint.com/

More News in this Category