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AT&T Networking Solution Is the Ticket for Tickets.Com

Posted on: Tuesday, 31 August 2004, 06:00 CDT

COSTA MESA, Calif., Aug. 31 /PRNewswire/ -- Sports fans, concert-goers and performing arts enthusiasts across the global entertainment industry will continue to have fast, convenient, reliable and secure options when buying tickets from Tickets.com Inc., thanks to a contract the company has signed with AT&T for voice and data services.

Tickets.com, one of the world's leading ticketing and box office-management systems and service providers, has signed a $5.4 million, three-year contract for toll-free services and a frame relay network linking the company's offices throughout the United States.

AT&T Toll-Free Service plays a vital role for Tickets.com in managing call volumes once an "on-sale" event is publicized. AT&T's toll-free advanced features automatically route calls to balance volumes, ensuring that customers' calls are answered in a timely manner.

"We work with more than 1,900 entertainment operators who need advanced ticketing and distribution capabilities," said Shane Miller, vice president of Central Services at Tickets.com. "Since we allow each venue to choose the best ticketing solution for its needs, we need a flexible networking solutions provider with the best possible reach, reliability and breadth of services. That's why we chose AT&T."

Tickets.com offers a range of offline and online services and integrated software solutions that can accommodate any ticket volume.

Customers can also go online to http://www.tickets.com/ if they want the convenience of managing the ticket buying transaction themselves. AT&T provides the back-up system for Tickets.com's website, which ensures uninterrupted website access.

The contract expands an agreement under which AT&T has provided voice and data services, including Business Internet Access Service, to Tickets.com for more than five years. AT&T will also soon implement DSL services.

About Tickets.com

Tickets.com, a leading global live event ticketing service provider, is a primary choice for thousands of top entertainment and sports venues and teams. Clients comprise leading museums and performance centers including the Smithsonian Institution, the U.S. Holocaust Memorial Museum and Cincinnati Opera; leading entertainment and sports venues and teams such as 9:30 Club, Chicago Cubs, Greensboro Coliseum, and HSBC Arena; and esteemed Colleges and Universities such as Princeton and Syracuse University. Under its ProVenue(TM) Ticketing Solutions brand, Tickets.com offers five distinct software products and services, as well as Customer Management and Venue Management Features designed to increase ticket sales and build customer relationships. Tickets.com's B2B website, http://www.tickets.com/provenue, incorporates solutions for the most flexible choices in the ticketing industry, while consumers can purchase client tickets directly through http://www.tickets.com/. Beyond traditional retail, kiosk and voice distribution channels, Tickets.com also enables venues to sell tickets and manage operations through private label branded web sites for organizations with e-commerce platforms.

About AT&T

For more than 125 years, AT&T has been known for unparalleled quality and reliability in communications. Backed by the research and development capabilities of AT&T Labs, the company is a global leader in local, long-distance, Internet and transaction-based voice and data services.

(Logo: http://www.newscom.com/cgi-bin/prnh/19991018/ATT )

Photo: http://www.newscom.com/cgi-bin/prnh/19991018/ATT

AT&T

CONTACT: Genny Hom-Franzen, AT&T, +1-415-442-2275 ghomfranzen@att.com;Bill Harrison, Zukerman Public Relations, +1-323-960-9171,bill@zukermanpr.com, for Tickets.com

Web site: http://www.tickets.com/http://www.att.com/

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